Remote Business Development Associate

Summary

Alcove is seeking a dynamic individual to fill the role of Business Development Associate. This position will focus on enhancing customer relationships, optimizing lead management processes, and driving revenue growth through effective engagement strategies. The ideal candidate should have proficiency with CRM tools, excellent communication skills, analytical mindset, creative problem-solving abilities, and previous experience in client-facing roles or SaaS software solutions.

Requirements

• Proficiency with CRM tools such as Intercom or HubSpot
• Experience in creating demo videos, help articles, and other customer-centric content
• Strong self-starter with a drive to succeed in a fast-paced environment
• Excellent oral and written communication skills with the ability to tailor messages to specific audiences
• Superior active listening skills and exceptional organizational capabilities
• Analytical mindset with the ability to translate complex tasks into measurable steps
• Creative problem solver with the ability to adapt to evolving challenges and technologies
• Previous experience in customer success management or client-facing roles, preferably in SaaS software solutions

Responsibilities

• Develop and nurture effective communication channels with leads and customers throughout the sales cycle
• Optimize lead management processes, including lead qualification, conversion analytics, and outbound sales calls and outreach
• Oversee the entire sales cycle from lead to pain point identification
• Collaborate with internal teams to create and execute action plans to track customer activities, projects, and engagements
• Utilize data analytics to identify opportunities for lead conversion optimization and product feature enhancements
• Develop and execute marketing campaigns to increase lead generation and customer acquisition
• Provide exceptional customer service and support through various channels, including email, chat, and more
• Monitor and report on customer relationship status and key metrics to company leadership