Business Development Operations Manager

Summary

Join Tessitura Network, a non-profit technology company, as their Business Development Operations Manager in North America. This role focuses on enhancing team efficiency and effectiveness within the sales operation, overseeing lead management, trade show operations, and proposal responses. The position involves managing inbound leads, coordinating trade shows, creating compelling written proposals, conducting prospect research, and utilizing CRM software for data management and reporting. The ideal candidate will have 6+ years of experience in professional environments with strong operational and project management skills. Tessitura offers a comprehensive benefits package including medical, dental, vision, life and AD&D insurance, disability insurance, a 401(k) plan, generous paid time off, parental leave, and a sabbatical program.

Requirements

• 6+ years of experience in professional environments with detailed operational and/or project management capabilities
• Ability to write clearly and persuasively
• Organized and methodical process management capabilities
• Demonstrated ability to meet deadlines and move projects forward
• Ability to set and meet goals without close supervision
• Proficient with CRM software and Microsoft Office Suite
• Ability to work calmly, effectively, and flexibly with a wide diversity of personalities
• Aptitude to pick up new concepts and technology rapidly
• Capacity to work independently as well as in a team setting
• Strong problem-solving skills

Responsibilities

• Oversee Tessitura’s inbound lead management
• Research, tag, respond to, and assign inbound sales leads to appropriate Business Development leads
• Act as the first point of contact for incoming sales inquiries, routing non-sales inquiries to other departments as needed
• In limited cases, connect directly with prospect organizations to determine qualification
• Handle Tessitura’s incoming calls to the Business Development phone line for follow up
• Ensure successful follow-up and reporting on lead activity by maintaining accurate data, categorization, and communication tracking in our internal CRM system
• Manage and oversee Tessitura’s trade show operations
• Manage Tessitura’s North American trade show materials, shipping logistics, operations, equipment rentals, internal project management, and other support as needed for all trade shows
• Provide planning support for trade shows in the EU/UK
• Coordinate preparation and planning in collaboration with colleagues for trade shows and industry events
• Track budget and maintain internal records for ongoing review of return on investment
• Renew annual business memberships on behalf of the team
• Partner with Business Development leads to respond to written requests for proposals with an aim to grow the Tessitura member community
• In collaboration with Business Development sales leads, create personalized written responses to requests for proposals (RFPs) that emphasize the relevant capabilities and benefits of Tessitura
• Maintain detailed records of sales efforts for current and future reference
• Strategically research prospective accounts for targeting and reactivation
• Handle ongoing prospect research efforts with regular updates and review of our internal CRM system
• Research leads to determine their overall market product fit
• Regularly review and qualify potential opportunities on tender & RFP listing sites
• Utilize tools for outbound sales efforts in alignment with Tessitura’s operational processes
• Project manage and provide support to ongoing Sales Operations efforts, ensuring iterative changes to processes are well-documented and easily accessible
• Develop reports and dashboards that support ongoing team business insights in the company’s CRM
• Communicate and collaborate effectively internally across the Business Development team, Growth Group, and entire company
• Communicate and collaborate effectively externally with prospective clients, partners, and industry professionals
• Perform other job-related duties as assigned

Preferred Qualifications

Expertise in or familiarity with the arts and culture industry

Benefits

• Various medical, dental, and vision plans
• Life and AD&D insurance
• Disability insurance
• Employee assistance programs
• A 401(k) retirement plan with employer match
• Generous paid time off, including vacation and sick leave
• 12 weeks of paid parental leave
• A 7-week sabbatical after seven years of service
• A recharge week between Christmas and New Year’s