Business Development Representative

Summary

Join Sprout Social's APAC Sales & Success team in Sydney, Australia as a Business Development Representative. This role focuses on generating new business through outbound sales strategies, collaborating with Account Executives, and consistently exceeding goals. You will leverage social selling and cold outreach to identify customer needs and showcase Sprout's social media management platform. The ideal candidate possesses 1-2+ years of sales, marketing, or customer service experience and a proven track record of success. Sprout offers a supportive environment with opportunities for career growth and development, along with a comprehensive benefits package.

Requirements

• 1 - 2+ years of sales, marketing or customer service experience OR relevant experience
• A consistent track record of meeting and exceeding goals

Responsibilities

• Generate new business by prospecting via cold outreach & social selling
• Use outbound selling best practices to identify customer pain points while driving the value of our product
• Strategically partner with Account Executives to create new business opportunities
• Consistently learn and apply coaching related to sales strategy and processes
• Identify and contact prospective clients to build the pipeline through a variety of methods including, but not limited to cold-calling, emailing, and LinkedIn
• Achieve department standards for activity that includes: Creating a professional and engaging first impression with our prospects and customers
• Achieve department standards for activity that includes: Creating, maintaining and updating database of prospects with complete information and emails
• Thoroughly qualify all outbound opportunities and collaborate with Account Executives for a smooth customer experience
• Making a minimum number of quality outbound calls per day, of which at least 20% of those calls should result in quality conversations
• Scheduling a minimum number of new quality discovery calls per week
• Run initial discovery calls to identify customer requirements and expectations in order to make tailored product recommendations
• Prioritize leads, research prospects and position relevant product features to solve business needs
• Manage follow-up with calls-to-action to consistently build a sales pipeline
• Exceed activity and pipeline goals on a monthly basis
• Consistently achieving your opportunity and revenue targets
• Becoming an expert in all things social media, including advanced listening and employee advocacy
• Mastering the use cases of successful customers across different verticals and sophistication on social media
• Consistently reflect on your own skill and development gaps along with your Manager to identify personal and professional coaching areas
• Stepping up as a leader in the Sales Development organization by mentoring new hires
• Have mastered the necessary skills needed to work a consistent outbound process, including time management, sense of urgency, and account prioritization
• Be a leader on the floor by sharing best practices and ways that you have been successful as an BDR
• Have a clear understanding of the SMB Account Executive organization and how to position yourself as an ideal candidate

Preferred Qualifications

• Exceptional organizational, presentation, and communication skills - phone, email, and webinar
• Technical expertise and ability to acquire knowledge of new products
• Driven to succeed and ability to work in a fast-paced environment

Benefits

• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program
• High-quality and well-maintained equipment—your computer will never prevent you from doing your best
• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our Grow@Sprout program, employee-led diversity, equity and inclusion initiatives and mentorship programs for aspiring leaders
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members