Business Operations Lead

Summary

Join Mesa, a company revolutionizing homeownership affordability, as their Business Operations Lead. This role requires 5+ years of experience in a fast-paced environment and involves optimizing business processes, managing projects, and making data-driven decisions. You will collaborate with various teams, solve operational challenges, and engage with stakeholders. The ideal candidate possesses strong analytical and communication skills, adaptability, and a proven ability to deliver results. Mesa offers competitive compensation, excellent benefits, and the opportunity to work remotely or in Austin, TX, Charlotte, NC, or New York, NY.

Requirements

• 5+ years of experience in a business operations, project management, or generalist role, ideally within a high-growth startup or fast-paced environment
• Proven ability to “get stuff done” : Self-starter who can work independently, manage multiple projects simultaneously, and thrive in ambiguity
• Strong analytical skills : Ability to leverage data to drive decision-making, optimize processes, and measure success. Proficiency with tools like Excel, Google Sheets, and analytics platforms (e.g., Tableau, Looker)
• Operational expertise : Experience with implementing both technical solutions and manual processes that scale efficiently. Familiarity with CRM systems (e.g., Salesforce) is a plus
• Excellent communication skills : Ability to convey complex ideas in simple terms, both in writing and verbally. Skilled at engaging with stakeholders across all levels
• Adaptable & resilient : Comfortable with change and able to navigate the uncertainties of a growing organization
• Bachelor’s degree in Business, Operations, Marketing, or a related field
• Willingness to travel (within the US) as needed to support operational initiatives and build relationships with key partners
• You have a degree in Sales, Marketing, Business Administration, or a related field

Responsibilities

• Conduct deep-dive analyses into existing business processes, identify inefficiencies, and develop scalable solutions that optimize performance across various departments
• Lead cross-functional initiatives from conception to execution, ensuring projects are delivered on time and within scope. This may involve setting up new systems, automating workflows, or launching pilot programs
• Analyze operational data to uncover trends, generate insights, and provide actionable recommendations that inform strategic business decisions. Implement KPIs to track success and continuously refine operational processes
• Design and implement streamlined processes that drive efficiency across the company. Develop SOPs (Standard Operating Procedures) to ensure consistency and scalability as the organization grows
• Work closely with teams including Product, Sales, Marketing, and Finance to ensure alignment on strategic goals. Proactively identify bottlenecks and opportunities for collaboration
• Serve as the go-to problem solver for various operational challenges, using creativity and critical thinking to develop solutions quickly and effectively
• Act as a liaison with key stakeholders (internal and external), building strong relationships to support Mesa’s growth initiatives. Manage communications, set expectations, and deliver results
• Stay up-to-date with industry trends, best practices, and emerging technologies to drive innovation within our operations. Quickly learn new tools and methodologies to enhance your effectiveness in the role

Benefits

• Competitive compensation, including meaningful equity
• Best in class health, dental, and vision insurance
• 401(k) plan
• Unlimited vacation policy
• Location : We’re building our team in Austin, TX, Charlotte, NC, and New York, NY but are open to remote candidates