Business Operations Senior Associate

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Thoropass

πŸ“Remote

Job highlights

Summary

Join Thoropass as a Business Operations Senior Associate and drive processes and metrics within our Infosec Solutions function. You will execute strategic initiatives, deliver objective analysis, and ensure teams have the necessary support to succeed. This pivotal role involves designing and implementing operational systems, synthesizing feedback to identify process gaps, and partnering with leadership on strategic roadmaps. You will also coordinate customer engagements, administer management tools, and collaborate with cross-functional teams to enhance customer experience. The ideal candidate possesses strong analytical, communication, and operational skills, along with experience in a related field. Thoropass offers a competitive salary, exceptional healthcare, equity, remote work, flexible PTO, home office equipment, and a wellness stipend.

Requirements

  • 2-4+ years experience in an analytical, consulting, customer success, or business operations generalist role
  • Proficient in Excel or Google Sheets
  • Familiarity with CRMs (Salesforce, Hubspot) and/or CX platforms (Catalyst, Gainsight, ChurnZero, Totango, Planhat, etc.)
  • Exceptional written communication. You can convey complex topics to various stakeholders in a digestible and compelling manner
  • Hungry, humble, scrappy, and will thrive in fast-paced environments

Responsibilities

  • Design and implement the business and operational systems and processes that make the Infosec Solutions team tick
  • Synthesize feedback from functional teams, customers, and other stakeholders to identify process gaps and optimization opportunities
  • Turn your insights into compelling, actionable recommendations that guide business decisions
  • Partner with leadership on strategic roadmap and target-setting; informing decisions with data-driven insights and rationale
  • Participate in ongoing efforts to enhance the methodologies, processes, operating rhythms, and collaboration of the Business Operations team
  • Own the coordination of all customer engagements including scoping, quoting, scheduling, delivery, and closure phases
  • Administer management tools and processes to improve internal team efficiency, and effectiveness toward achieving business objectives
  • Coordinate with delivery resources and Customer Success Managers to ensure customers receive the best possible experience on their engagement
  • Collaborate on key strategic programs that align with our business strategy, working closely with Customer Experience Leadership and cross-functional teams such as Revenue Operations, Product Management, and Customer Marketing

Preferred Qualifications

  • Experience building automation workflows in no-code/low-code automation platforms (e.g. Airtable, Zapier, Make.com, etc.)
  • Experience with BI (business intelligence) platforms (e.g. Sigma, Mode, Power BI, Tableau, Looker, etc)
  • Working knowledge of SQL
  • Direct experience building operational metrics and reporting (ideally for B2B SaaS products)
  • Ability to code basic automation scripts in a general-purpose programming language (e.g. Python, Javascript, Google AppScript, or even VBA, etc.)
  • Major bonus points for knowing the best keyboard shortcuts to work efficiently and an appreciation for personal productivity tools

Benefits

  • Competitive base salary
  • Exceptional private healthcare
  • Early equity in a fast-growing company
  • Work-from-home model
  • Flexible PTO
  • Home office equipment
  • Monthly wellness and home Wi-Fi stipend

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