Business Support Virtual Assistant

Summary

Join 20four7VA as a Business Support Virtual Assistant to support a solo practitioner in Dental Sleep Medicine. This junior-level role requires at least 2 years of administrative or business support experience (healthcare preferred) and involves making outbound cold calls, managing email lists, conducting patient follow-ups, and managing the practice's inbox. You will also maintain accurate records, research partnerships, and help organize billing information. Proficiency in Gmail, Google Docs, and CRM tools is necessary, and familiarity with HIPAA is a plus. The position offers competitive rates, weekly payments, annual rate increases, paid time off, paid holidays, free training, and a supportive community.

Requirements

• At least 2 years of administrative or business support experience (healthcare background strongly preferred)
• Experience with cold calling and navigating gatekeepers professionally
• Strong verbal and written communication skills
• Proficiency with Gmail, Google Docs, and basic CRM tools
• Familiarity with HIPAA and handling sensitive patient data with discretion

Responsibilities

• Make outbound cold calls to potential referral sources such as sleep doctors, primary care providers, physical therapists, etc., to promote the practice’s services
• Generate, build, and manage an email list of leads from referral sources
• Conduct follow-ups with patients to answer frequently asked questions and assist with treatment progression
• Monitor and manage the practice's inbox, respond to patient queries, and schedule appointments
• Maintain accurate call records and lead information in the system
• Research local organizations or businesses for potential partnerships and outreach opportunities
• Help organize information for billing and coordinate with the client's existing medical billing support

Preferred Qualifications

Background in healthcare, nursing, physical therapy, sleep medicine, or a related field is a strong plus

Benefits

• Competitive rates
• Weekly payments
• Annual rate increase (based on performance)
• Paid time off
• Paid holidays
• Free training and upskilling
• Constant support and guidance from managers and mentors
• Clear schedules and guidelines
• A vibrant community always ready to support you