Business Systems Analyst 2

Summary

Join Twilio as a Salesforce Administrator and contribute to the success of the sales team by improving the Salesforce.com platform and ensuring data excellence. You will assist project managers, manage data, uncover process gaps, and develop solutions. This role requires strong Salesforce.com experience, including automation tools and debugging. You will collaborate with cross-functional teams and mentor junior administrators. The position is remote-based in India and may involve occasional travel. Twilio offers competitive pay and benefits, including generous time off and parental leave.

Requirements

• 2+ years of experience with Salesforce.com implementation (design, configuration, deployment, lightning flows)
• Must have hands on experience with process automation tools especially flows
• Demonstrated ability to understand business needs and translate requirements into technical solutions
• Salesforce Certified Administrator
• Strong presentation, communication, and facilitation skills
• Comprehensive experience on debugging and troubleshooting in Salesforce
• Strong organizational and business analysis skills; detail-oriented and able to work independently, manage and develop smaller scale projects
• Knowledge on Salesforce.com configuration best practices

Responsibilities

• Assist project managers in various work streams on Salesforce.com
• Data management in Salesforce.com and other business systems, including auditing and resolving data integrity at a large scale
• Work with program managers and stakeholders to uncover process gaps and develop elegant solutions
• Understand and fix existing system problems on a daily basis
• Continually evaluate and identify gaps in our existing codebase to develop solutions for increased extensibility
• Collaborate with cross-functional teams, including developers, business analysts, and stakeholders
• Leadership skills to mentor junior administrators and provide guidance on best practices

Preferred Qualifications

• 1+ year of experience designing or developing on Salesforce (Apex)
• Experience working with and managing large data sets
• Industry experience in automating and auditing large volumes of data
• Experienced developing Lightning Components in Salesforce Lightning

Benefits

• Generous time-off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program