Business Systems Director

Summary

Join Nextiva as a Business Systems Director and become the central point of contact for managing priorities across various departments. Collaborate with the Business Technology team to drive technical solutions and optimize processes within Salesforce and HubSpot. Align business requirements with system functionality, lead major projects to enhance systems, and support business growth. The ideal candidate possesses strong business acumen, understands CRM and marketing systems, and has experience with cross-functional project leadership. You will serve as both a product owner and business partner, providing process and technical consulting. This role offers a competitive salary and a comprehensive benefits package.

Requirements

• Proven experience leading business systems or revenue operations teams, ideally within a Sales or Marketing organization
• Strong understanding of CRM and marketing systems, with specific expertise in Salesforce and HubSpot
• Experience working cross-functionally to gather, prioritize, and implement business requirements
• Solid business acumen, with the ability to translate technical solutions into business value
• Demonstrated ability to lead large-scale systems projects from conception through implementation
• Experience providing process and technical consulting to technical teams, helping them better understand business requirements
• Excellent project management skills with the ability to balance multiple priorities and stakeholders
• Strong problem-solving skills and the ability to navigate complex technical and business challenges

Responsibilities

• Serve as the central owner of system and process priorities across Sales, Marketing (HubSpot), Customer Success, and other departments
• Act as a liaison between the business teams and the BT team, ensuring that business needs are effectively translated into technical solutions
• Lead major system projects and initiatives, providing guidance on best practices for optimizing our tools and systems (e.g., Salesforce, HubSpot)
• Work closely with cross-functional teams to gather, prioritize, and manage business requirements, ensuring alignment with organizational goals
• Provide process and technical consulting to the BT team to help enhance their business understanding and support technical execution
• Drive the design, implementation, and optimization of revenue-related systems and processes
• Collaborate with stakeholders to ensure consistent and clear communication of priorities, challenges, and project updates
• Maintain a strategic view of the organization’s systems landscape and help shape the roadmap for future enhancements
• Partner with leaders across departments to understand their system needs and provide solutions that increase efficiency and drive growth
• Ensure that projects are delivered on time, within scope, and with high-quality outcomes
• Act as the primary business stakeholder for tools like Salesforce and HubSpot, driving adoption and ensuring alignment with company goals

Preferred Qualifications

• Experience with Oracle CPQ is a plus but not required
• 10+ years of experience in business systems, revenue operations, or a similar role
• Prior experience managing major systems (e.g., Salesforce, HubSpot) and driving improvements to optimize business processes
• Strong interpersonal and communication skills, with the ability to build relationships and influence senior stakeholders

Benefits

• Medical (including supplemental plans for accident, hospitalization and critical illness)
• Telemedicine
• Dental
• Vision
• Disability
• Life insurance
• Legal assistance
• An Employee Assistance Plan
• Paid parental bonding leave
• PTO for hourly employees and Flexible Time Off (FTO) for salaried employees
• An employee long-term savings plan (401k) through Fidelity with Nextiva matching
• Comprehensive employee wellness programs
• Loads of learning and development opportunities which are coupled with career paths to last a lifetime