Call Center Agent

Summary

Join HomeBuddy, a rapidly growing online home improvement platform, as a Call Center Agent! This full-time, remote position offers flexible hours, competitive compensation, and attractive benefits. You will be responsible for booking appointments for homeowners interested in home renovations. Success requires excellent communication and customer service skills, along with at least 3 years of call center and sales experience. HomeBuddy provides a dynamic and collaborative work environment where your contributions will make a significant impact. Enjoy the freedom of remote work, a flexible schedule, and various benefits including paid time off, equipment allowance, performance incentives, and professional development opportunities.

Requirements

• The ideal candidate will have at least 3 years of experience working in a call center/ contact center
• English must be your native language (mother tongue) - excellent written and spoken communication is required
• 3 years of sales experience
• Detail-oriented, energetic and self-motivated, able to type efficiently and accurately
• Excellent communication skills, pleasant phone manners, excellent time-management skills, and the ability to multi-task several systems at once in a fast-paced environment
• Good computer skills required; ideally experience working with a CRM/Dialler software platform
• Goal-focused with a willingness to accept coaching and development
• Understand and strive to meet or exceed Call Center metrics/KPI’s by providing excellent customer service while adhering to standards and guidelines
• Be able to answer questions using the script provided
• Know how to explain difficult concepts in simple terms
• Be able to embrace a collaborative work environment and provide positive feedback to build a climate in which the team can succeed in bringing value and pride to their work

Responsibilities

• Calling people in U.S. and Canada who requested an appointment with one of the businesses we advertise (home renovation) and book an appointment for them in our scheduling system. You will only be contacting people who are actually interested in these services, so the rejection rate is pretty low
• Responding to emails, text messages, inbound calls and voicemail messages in a timely manner
• Adding notes to client profiles
• Engaging in active listening with customers, confirming or clarifying information; all while being able to maintain patience and professionalism throughout the call and accurately capture answers over the phone

Benefits

• Enjoy the freedom to work from anywhere without being tied to one place - while ensuring you are available to our team during the agreed working hours
• Achieve a harmonious work-life balance with a flexible schedule tailored to your local needs, along with paid vacation, sick leave, and local holidays
• Empower yourself with work equipment of your choice partially paid for by HomeBuddy and up-to-date apps and tools to maximize your productivity
• Feel valued and appreciated with an industry-leading compensation package
• Get recognized and rewarded for both outstanding individual efforts leading to extraordinary results and our team success
• Enhance your well-being with our allowance program covering fitness activities and mental health programs
• Learn and expand your knowledge by both working on complex tasks and using paid training opportunities, including courses, events, and conferences
• $18-19 CAD/hour + monthly performance incentives