Campaign Execution Specialist

Summary

Join our client, an important sports gaming house, as a Campaign Execution Specialist. As a key member of the team, you will be responsible for managing customer queries, handling complaints, and delivering marketing campaigns.

Requirements

• At least 1 year of prior experience in a similar role within the iGaming industry
• Experience in using CRM tools/ campaigns is a plus
• Passion about sports and good understanding of online gaming products
• Excellent communication and a team working spirit
• Fluency in both English and Portuguese language
• Flexibility to work on shift rotation 24/7

Responsibilities

• Deal directly & manage effectively all customer queries regarding promotions & bonuses
• Handle complaints and provide solutions related to bonuses
• Monitor and evaluate the activity of customers
• Provide accurate information regarding company's promotions
• Handle daily promotions for both Online Sportsbook and Casino
• Deliver marketing campaigns (through Optimove/ Mailup/ Locosms marketing tools)
• Communicate with Sportsbook & Casino Departments, providing feedback regarding promotions, banners etc