Campaign Operations Associate

Summary

Join Place Exchange, a company transforming the out-of-home (OOH) advertising channel, as a Campaign Operations Associate. This remote role involves ensuring smooth campaign operations on the Place Exchange platform. You will work closely with sales and client success teams, handle inbound requests, monitor performance using reporting tools, and escalate issues. The ideal candidate is highly organized, a strong communicator, data-savvy, and adept at prioritizing multiple tasks. This position offers opportunities to learn about digital OOH and programmatic auctions. The role requires shift coverage between 9 AM and 6 PM EST.

Requirements

• 2-4 years of professional experience in digital advertising (experience with programmatic media strongly preferred)
• Experience using data to solve problems (using tools like Excel, Tableau, Looker, or directly querying databases with SQL)
• Customer service oriented approach
• Comfortable working on multiple projects simultaneously and able to prioritize based on variable inputs
• Excellent communication and organization skills

Responsibilities

• Work closely with Sales and Client Success to prevent and resolve pre- and post-launch issues
• Comprehensive handling of inbound requests
• Leverage reporting to proactively monitor performance
• Timely escalation and follow through to resolution on all issues outside of individual scope
• Frequent, consistent communication across internal and external teams
• Convey technical concepts to non-technical audiences
• Contribute to processes and documentation on setup, validation, and troubleshooting campaigns

Benefits

• Startup culture, focused on developing innovative solutions at a fast pace
• Direct access to work with and learn from an experienced management team, passionate about the business and the development of our employees
• The opportunity to own meaningful work streams and drive real impact for the business
• Comprehensive health benefits
• Equity incentives
• Generous time off: 20 PTO days, sick days, and Summer Fridays
• Monthly cell phone and quarterly work-from-home stipends
• The opportunity to grow, have fun, and be part of fast-growing company changing the face of an industry