Operations Associate

Summary

Join a fast-growing NYC-based custom apparel company as a crucial member of the Operations Team, directly impacting millions in revenue. You will coordinate logistics for campaigns involving domestic and overseas vendors, focusing on cost reduction, profit margin increase, and faster order delivery. Reporting to an Operations Manager, you will handle unique orders daily, requiring problem-solving and decision-making autonomy. This role offers significant impact and growth potential within a rapidly expanding company. You will work on a set of unique orders every day that will pose logistical challenges that you’ll have to work through and be directly responsible for them. You’ll have a lot of autonomy and decision-making power.

Requirements

• 1-5 years of experience in Operations/Logistics
• Strong analytical and organizational skills
• Able to work on complex tasks under tight timelines
• Able to make decisions without direct supervision
• Fluent English & excellent communication skills
• Detail Oriented
• Natural Leader
• Goal-Driven
• Proactive & Problem Solver
• Ability to remain calm under pressure
• Open to change

Responsibilities

• Resolving Stock Issue Tickets, Licensing Tickets and other Miscellaneous Tickets
• Act as a back-up for the Order Processing team if OS pool volume is low
• Work on Sample Order processing
• Work on Printer Capacity Management System (PCMS) ratings updation
• Adhoc Tasks during the slow season
• Work on reporting tasks and projects
• Responsible for sharing pricing quotes using available resources
• Communicating & giving feedback to other teams; solving order issues and improving Licensing experience within Fresh Prints
• Checking on timelines and licensing-related questions from Campus Managers
• Order checks/Data entry for reporting; Conducting Shopify/Group order checks
• Assignment of schools if proof comes in from the client directly
• Uploading proofs to licensing portals for single-use licenses

Benefits

• Work From Home / Remote
• 9:00 AM - 6:00 PM EST (9:00 PM - 6:00 AM Philippine Time), Monday to Friday
• $700 base + $80 night shift allowance per month