Campaign Specialist

Summary

Join Vestcom as a Campaign Specialist and play a key role in supporting retailer and CPG-funded shopper marketing initiatives. You will manage client accounts, ensuring business objectives and schedules are met through proactive planning and project management. This role requires excellent communication, problem-solving, and analytical skills, along with proficiency in MS Office applications. The position involves working independently, managing multiple projects, and collaborating with cross-functional teams. Previous media/retail promotions industry experience is preferred. Travel may occasionally be required.

Requirements

• Bachelor's degree in business, marketing, or related field
• 3 - 5 years related business experience and/or training; or an equivalent combination of education and work experience
• Excellent oral, interpersonal and written communication skills. Must be able to participate and effectively present information to large and small groups, to clients, employees, and management
• Be able to work independently, effectively problem solve and exhibit strong analytical skills
• Possess a high service level orientation, outstanding attention to detail, strong sense of urgency and the ability to meet deadlines under pressure
• Be well-organized and able to perform duties with minimal supervision as this position may work remotely
• Ability to show proficiency in the following computer applications: MS Office applications, including Word, Outlook, Excel and PowerPoint
• Ability to embody and reflect Vestcom’s core values

Responsibilities

• Manage one or more client accounts and/or other areas of focus and independently manage all assigned duties
• Provide administrative support to Direct Manager, Group Director, and Sales Operations Manager as needed
• Work closely with Vestcom's sales owners, client service, programming, IT, creative, delivery and production teams across all Vestcom solutions and client deliverables
• Build relationships with process owners across all functional areas between client and Vestcom
• Communicate effectively, plan, organize and manage multiple projects in a timely manner
• Manage project timelines to completion with internal and external cross-functional team members; establish and communicate clear and realistic expectations. Ensure all deliverables follow the correct process and are error-free
• Evaluate and independently determine when to escalate concerns and provide recommended resolutions to Sales Support & Sales Operations management in a timely manner
• Use independent decision-making to determine, identify and research inefficiencies and inaccuracies in business processes and provide recommendations and best practices to both client and Vestcom
• Measure performance against process requirements, service level agreements and/or quality goals
• Participate in strategic planning with the Sales Operations management team when required
• Oversee and provide direction and guidance on status updates of projects and accomplishments
• Communicate with CPG client and retail locations as needed to ensure effective and efficient tag processing
• Collaborate with internal stakeholders on campaign-related changes needed for the client's system
• Communicate (both verbally and in writing) in a clear, effective and professional manner at all times with all client and Vestcom cross-functional partners
• Ensure compliance with internal policies, procedures and internal controls in accordance with the Sarbanes-Oxley Act 2002 Section 404

Preferred Qualifications

• Previous media/retail promotions industry experience
• Travel may be required on occasion as needed