Care Coordinator

Summary

Join Mae, a venture-backed digital health company, as a Care Coordinator dedicated to improving maternal health equity. You will support Medicaid payer pilots and member engagement, focusing on addressing disparities in Black maternal health outcomes. As a care coordinator, you'll navigate care for members, maintain relationships with internal and external parties, and ensure complete documentation. Key responsibilities involve conducting needs assessments, maximizing member engagement, advocating for members' needs, managing care plans, and promoting appropriate benefit use. This role requires strong communication, relationship management, and experience in a healthcare-related field.

Requirements

• Be highly organized
• Be able to manage time effectively
• Be comfortable working across multiple workstreams concurrently
• Be comfortable managing outreach responsibilities across different clients
• Have 3-5 years experience in social work, nursing, or healthcare-related field
• Have knowledge of referral coordination to community and private/public resources
• Have relationship management experience
• Possess strong written and verbal communication and presentation skills

Responsibilities

• Conducting needs assessments and screeners which includes psycho-social, physical, medical, behavioral, environmental, and financial parameters
• Utilizes influencing / motivational skills to ensure maximum member engagement
• Helps member actively participate with their provider in healthcare decision-making
• Acts as an advocate for member’s physical, behavioral and social structural care needs by identifying and addressing gaps
• Managing care plans and referrals with payer care management teams and serve as point of contact to ensure services are rendered appropriately
• Manage communication and relationship (phone, e-mail, presentations) with member
• Promote appropriate use of clinical and social structural benefits among members
• Identifies and escalates quality of care issues through established channels
• Facilitates a team approach and educates team on member-focused approach to care
• Identifies high-risk factors and service needs that may impact member outcomes and care plan components

Preferred Qualifications

Have Birthwork / Doula experience