Included Health is hiring a
Care Navigation, Medical Director

Summary

The job is for a Medical Director at Included Health, a virtual healthcare company. The role includes setting a 2-3 year strategic vision, coaching and mentoring clinicians, managing individual performance, conducting regular meetings, using data to inform decisions, serving as the voice of the service line, partnering with various teams, ensuring quality care, performing clinical duties, and reporting to the Senior Clinical Director, Navigation.

Requirements

• Be a licensed Physician, Nurse Practitioner or master’s trained Registered Nurse in good standing with the medical board of their state
• Compact license required
• 5+ years clinical practice in outpatient clinic or hospital required
• A minimum of 2-5 years of management experience in a health-related field
• Previous people management and workflow management experience required

Responsibilities

• The success and program management of the Included Health TCN program
• Coach and mentor clinicians within the practice, promoting a safe learning and practice environment
• Proactively manage individual performance and ensure standards for performance are met
• Conduct regular meetings with staff to provide performance feedback and ensure engagement with the practice
• Creatively uses data to inform decisions, where available, but also uses content knowledge, stakeholder input, and experience to guide decisions in its absence
• Serves as the voice of the service line in internal meetings and key external conversations, translating day-to-day work into themes, priorities, and narrative
• Partners with the Clinical Quality Team to ensure that QA efforts and operational processes support the delivery of safe, high-quality clinical care on their service line
• Ensuring workflows are efficient and up-to-date
• Partnering closely with key stakeholders in Care and Case management (CCM), Utilization Management (UM) as well as member care operations to deliver an exceptional member experience
• Displaying focus towards continuous improvement, pilots alternative solutions that improve team productivity, workflows, member experience, and efficiency aligning directly with our company values and goals

Preferred Qualifications

• Project management experience preferred
• Previous Case/Care Management or Value Based Care experience a bonus
• Previous experience managing an in-home care team, or experience working in in-home settings a bonus
• Resident of Arizona, Illinois, or Texas preferred

Benefits

• Remote-first culture
• 401(k) savings plan through Fidelity
• Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)
• Full suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents
• Generous Paid Time Off ("PTO") and Discretionary Time Off ("DTO")
• 12 weeks of 100% Paid Parental leave
• Family Building Benefit with fertility coverage and up to $25,000 for Surrogacy & Adoption financial assistance
• Compassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment)
• 11 Holidays Paid with one Floating Paid Holiday
• Work-From-Home reimbursement to support team collaboration and effective home office work
• 24 hours of Paid Volunteer Time Off ("VTO") Per Year To Volunteer with Charitable Organizations