Care Navigator

Summary

Join Sollis Health as a Care Navigator and become a vital part of our medical team, coordinating all aspects of patient care. This full-time remote position offers the opportunity to work from select states, providing guidance and support to patients throughout their medical journey. Responsibilities include scheduling appointments, coordinating discharges, and collaborating with medical professionals. The ideal candidate possesses an Associate's degree (Bachelor's preferred), relevant experience, and strong organizational and communication skills. Sollis Health offers a competitive hourly rate, dependent on experience and location.

Requirements

• Associates degree required
• 2+ years of administrative, coordinator, front desk or related experience required
• Previous experience using a CRM, EHR and/or tracking database required
• Exceptional organizational and project management skills
• Excellent communication skills and the ability to work cross-functionally among departments and teams
• Ability to think and work independently, effectively, and efficiently
• Ambitious, strong work ethic, and open to new ideas
• Looking for a challenging opportunity to help build the operations of a growing business

Responsibilities

• Work closely with patients to understand their needs and help to find them the best care based on their medical condition
• Coordinate physician referrals for patients who need to see specialists (i.e. cardiology, OBGYN, internal medicine, urology etc.) inside and outside of the Sollis medical partner’s network
• Coordinate requests for private nursing, hospice, and other external care needs
• Collaborate with physicians, nurses, and other disciplines involved with care of the patient to foster a coordinated approach to care planning
• Prevent delays in patient care by communicating barriers to leadership for resolution and trending
• Research and facilitate connections with new medical partners, healthcare facilities and services as needed
• Update patient records in our Athena Health and CRM (Salesforce)
• Send medical records as needed to our patients’ physicians
• Provide a high-quality patient experience to all Sollis Health members
• Partner with Sollis’ sales and operations team to suggest process improvements and care coordination
• Perform related duties as required

Preferred Qualifications

• Bachelor degree and above strongly preferred
• Previously have worked in operations within an urgent care practice, concierge physician office, medical dept or hospital division strongly preferred

Benefits

Range: $25-$35 per hour