Care Navigator

Summary

Join Two Chairs, a leading mental health system, as a Care Navigator and play a vital role in coordinating referrals and supporting clients navigating the healthcare system. You will be responsible for outbound referral coordination, client and clinician communication, and cross-functional collaboration. This evolving role requires strong communication skills, comfort with ambiguity, and a passion for accessible mental healthcare. Two Chairs offers a competitive salary, comprehensive benefits, and a supportive work environment. The company is committed to diversity, equity, and inclusion and encourages applications from diverse backgrounds. This is a full-time, exempt role with a salary range of $48,400 to $65,000 annually.

Requirements

• Be comfortable speaking on the phone and communicating via email with a diverse range of clients and providers
• Be excited about communicating efficiently, clearly, and comprehensively
• Be knowledgeable or interested in learning about complex healthcare systems
• Be detail-oriented and excited about problem-solving to get the job done
• Be excited about navigating a growing, rapidly changing, and sometimes ambiguous environment, which includes high-acuity mental health cases
• Have exposure to clinical information pertaining to client level of care, including high acuity cases

Responsibilities

• Coordinate outbound referrals based on clinical information, client's insurance coverage, referral source, and level of care
• Partner with health system representatives and providers to ensure client’s next steps of care
• Work through ambiguity to establish and document ongoing Care Navigation processes whenever possible
• Represent Two Chairs on the ground with some of our closest partners
• Support clients who receive outbound referrals from Two Chairs via phone and email
• Serve as an empathetic point of contact as clients navigate the healthcare system
• Provide clients with the necessary contact information and scripting that they can use to advocate for themselves
• Answer any questions for clinicians who submit outbound referrals
• Escalate cases as needed and collaborate with clinicians on more challenging cases
• Collaborate with internal and external stakeholders on internal and external clinical referral process, client growth, and business needs

Preferred Qualifications

• Be empathetic and passionate about accessible mental healthcare - exposure to clinical settings is a plus, but not required
• Be Spanish speaking

Benefits

• Equity in a high-growth start-up
• Generous paid time off, plus 9 paid holidays and an additional Winter Office Closure from Christmas Day (Observed) through New Year's Day
• Comprehensive medical, dental, and vision coverage
• One-time $200 Work from Home reimbursement
• 401(k) Retirement savings options
• Annual $500 professional development stipend to support your professional development
• Annual $500 subsidized company contribution to your healthcare FSA or HSA
• Annual $500 wellness stipend to encourage and support a well-rounded and healthy lifestyle
• Paid parental leave