Remote Channel Partner Manager

Summary

Join Assembled as the first Channel Partner Manager to own and manage their holistic strategy for channel partnerships, cultivate strong relationships with key partners, generate partner pipeline, and drive initiatives that deliver meaningful value.

Requirements

• 5+ years of SaaS experience with at least 3 years in channel management with TSDs, Resellers, and/or Consultants (channel sales, partner development, etc.)
• Strong interpersonal skills with the ability to build rapport and establish trust with partners (pre-existing network of relationships is a plus)
• Proven ability to generate partner-sourced pipeline and bookings
• Ability to develop partnership plans and execute them effectively
• Experience in analyzing partnership performance metrics and making data-driven decisions
• Understanding of the CX & contact center landscape, with a keen insight in navigating TSD networks
• Excellent verbal and written communication skills, with the ability to clearly articulate ideas, strategies, and concepts

Responsibilities

• Develop and implement a comprehensive strategy for growing Assembled’s presence in the CX ecosystem via TSDs and other channel motions
• Build and nurture strong, long-lasting relationships with partner stakeholders. Serve as the primary point of contact and liaison between organizations
• Identify, develop, and manage joint marketing and sales activities that drive awareness and pipeline. Travel as needed to support field events (industry conferences, partner events, SKOs, etc.)
• Monitor, analyze, and report on partnership performance, including KPIs for partner activity, enablement, and pipeline
• Stay abreast of industry trends and insights to inform partnership strategy and identify new areas of opportunity for the business
• Align internal teams at Assembled, including sales and marketing, with relevant partners through targeted demand generation, account mapping activities, and co-selling (including resolving conflict and enforcing ROE)
• Recruit and develop new channel partners. Facilitate training and education activities to build mindshare of Assembled

Benefits

• Generous medical, dental, and vision benefits
• Paid company holidays, sick time, and unlimited time off
• Monthly credits to spend on each: professional development, general wellness, Assembled customers, commuting and community-support agriculture (CSA)
• Paid parental leave
• Hybrid work model with catered lunches everyday (M-F), snacks, and beverages in our SF & NY offices
• 401(k) plan enrollment