Chief Business Development Officer

Summary

Join SupportYourApp as their Chief Business Development Officer to define and execute the global growth strategy, focusing on market expansion and long-term growth. You will identify new markets and partnership opportunities, collaborate with executive leadership on strategic planning, and monitor industry trends to evolve offerings. Lead multi-channel revenue generation efforts, set and achieve sales targets, and mentor the business development team. Define KPIs, track performance, and deliver business insights. Manage risks and compliance in all business development activities. This role requires 4+ years of experience in business development, enterprise sales, or strategic growth roles, preferably within customer support/CX outsourcing, SaaS/tech-enabled services, or B2B solutions. A background in managing international teams and full professional proficiency in English are essential.

Requirements

• 4+ years of experience in business development, enterprise sales, or strategic growth roles, preferably within: Customer support / CX outsourcing; SaaS / tech-enabled services; B2B (enterprise) solutions
• Background in managing international teams, clients, and markets (especially the US, EU, and APAC)
• Full professional proficiency in English, including high-level business and strategic communication
• Willingness to travel for strategic meetings, events, and client visits
• Strong understanding of the modern CX ecosystem, including human-AI integration, support KPIs, and the strategic impact of customer service
• Analytical mindset with the ability to make data-informed decisions and identify market gaps
• Experience navigating complex deal cycles, including legal, procurement, and solution design
• Skills in building partnerships and ecosystems that drive co-selling and service bundling
• Ability to think beyond sales: understands branding, positioning, market timing, and internal cross-functional alignment
• Strong leadership skills with a collaborative mindset
• Excellent communication, negotiation, and interpersonal skills

Responsibilities

• Develop and lead business development strategy aligned with corporate goals, focusing on market expansion and long-term growth
• Identify new markets, industries, and partnership opportunities to drive revenue and geographical expansion
• Collaborate with executive leadership on strategic planning, vision alignment, and business direction
• Monitor CX trends, AI disruptions, and competitor activities to proactively evolve offerings and messaging
• Lead multi-channel revenue generation efforts, including pricing strategy, forecasting, and margin optimization
• Set and achieve sales targets in partnership with sales and marketing teams
• Mentor and manage the business development team, fostering a high-performance, consultative culture
• Ensure cross-functional alignment between business development, marketing, and operations
• Define KPIs, track performance, and deliver business insights to the executive team and Board
• Leverage insights from CRM, revenue analytics, and client feedback to iterate and improve strategies
• Manage risks and compliance in all business development activities, ensuring ethical and legal standards are met

Preferred Qualifications

• Remote-first or hybrid experience
• Experience collaborating with or selling AI, automation, or customer service platforms is a strong advantage

Benefits

• Business hours
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Mind-blowing corporate events and social activities
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development