Remote Client Delivery Manager

Summary

The company is looking for a Delivery Manager to take ownership of delivery of their portfolio of work and help mature their delivery culture. The Delivery Manager will be responsible for ensuring that strategic and bespoke customer projects run smoothly, coordinating between multiple external parties, and delivering customer excellence through implementing best practice modern customer support processes.

Requirements

• Experience of Agile or Lean program delivery at scale, across the product lifecycle
• A deep knowledge of Agile & Lean principles and able to talk confidently about the importance of Agile technical practices, Lean UX and DevOps cultures
• Established and executed programs of work, managing budgets over £1m/year
• A track record of being an expert facilitator with extensive experience of developing individuals & teams and navigating conflict
• Significant experience dealing with corporate customers, setting and managing expectations and effectively dealing with issues
• Excellent communications, collaboration and presentation skills
• Effective risk management and negotiation skills - able to balance competing demands to ensure best overall outcome
• Eye for detail, with a very clear and organized approach to delivery
• Able to demonstrate significant aptitude for line management: target setting, performance reviews & professional development
• Strong influencing skills and ability to challenge traditional ways of thinking

Responsibilities

• Be hands on - plan, track and proactively manage strategic and customer projects
• Line manage customer experience engineers who are the first port of call for customers during the onboarding and support processes
• Ensure features transition safely into production, and help teams keep production system healthy using Lean principles in a DevOps environment
• Coordinate across time zones with multiple long-standing product teams to proactively manage dependencies and drive cross team collaboration to deliver project outcomes
• Provide Lean and Agile coaching both within the delivery teams and throughout the Company

Benefits

• Great medical, dental, and vision insurance. options including FSAs
• Paid time off - we know working hard means also being able to recharge as needed, we trust our employees to get the work done and take the time they need
• 401(k). plan with employer match
• Parental leave - Biological, adoptive and foster parents are all eligible
• Pre-tax. commuter benefits
• Flexible working environment: you need to shift around your schedule? You do you, we genuinely believe in work/life balance
• Equity Options: every Octopus employee owns part of the business. We’re a team, working together towards huge goals. Every person is crucial to our success, you should be rewarded as such
• Modern office or co-working spaces depending on location