fme US is hiring a
Client Engagement Manager

Summary

The job is for a Client Engagement Manager at fme Life Sciences who will oversee client relationships, drive new service sales, and manage projects in the Life Sciences Industry. The role requires a Bachelor's degree, 10 years of experience in engagement management or client success with a software or service provider, and experience in technology implementation and migration projects within the life sciences industry.

Requirements

• Bachelor's degree in business administration, technology, healthcare, or a related field
• 10 years of experience in engagement management and/or client success with a software or service provider
• Experience in technology implementation and migration projects within the life sciences industry (regulatory, quality, clinical) with regulated software (21 CFR Part 11, EU Annex 11)
• Excellent communication and interpersonal skills
• Strategic thinking and problem-solving abilities
• Proficiency in CRM solutions (e.g., Dynamics 365, Salesforce)
• Knowledge of project management methodologies (e.g., Agile, Waterfall) and experience in implementing best practices

Responsibilities

• Leading the development of client-specific implementation proposals
• Achieving annual sales quotas and maintaining sales pipeline to support growth targets within existing client accounts
• Educating the delivery team about the proposed solution and client needs to ensure successful project delivery
• Providing oversight to the project team during the engagement via regular internal and external Steering Committee meetings
• Retaining and nurturing relationships post-engagement to ensure ongoing opportunities are realized and acted upon appropriately
• Managing project- and account-level escalations, as needed
• Anticipating needs and positioning other solutions that may be needed for a successful client experience
• Ensuring that engagements conclude with fully satisfied clients who are willing to be references for new potential clients
• Managing multiple enterprise and mid-market clients simultaneously

Benefits

• Health Care Plans (Medical, Dental & Vision)
• 401k with company match
• Life Insurance, Short & Long-term Disability Plans
• Paid Time Off (Vacation, Sick & 10 Paid Holidays)
• Birthday Gifts!
• Employee Referral Program
• Training & Development & Company Retreats
• Wellness Resources/Employee Assistance Program