Madison Logic is hiring a
Client Reporting Specialist, India

Summary

The job description is for a Client Reporting Specialist role in Madison Logic's Delivery Operations Team. The role involves compiling customized reports, communicating campaign performance, building relationships with teams, and performing quality assurance checks on campaigns. The position requires specific qualifications and skills.

Requirements

• US Shift Timing (6:30pm – 2:30am) or UK Shift Timing (2:30pm – 10:30pm) Required
• University Degree
• Fluent in English
• Clear and concise communication style
• 1+ year of experience in data analytics, campaign operations, or client services OR data/analytical related postgraduate studies required
• Advanced knowledge of Excel and PowerPoint
• 1+years’ experience with Salesforce
• 1+years’ experience with 2 or more of the following preferred: Google Analytics, Integrate, Marketo, Covertr, Eloqua, DSPs, SSPs

Responsibilities

• Compile bespoke customized reporting for Madison Logic’s clients in partnership with client success and sales
• Clearly and concisely communicate campaign performance, insights, and optimizations through client-facing documentation and reporting
• Build relationships with delivery and sales teams to create a constant flow of communication and support for top-tiered clients
• Interact with clients to collect customer assets required to launch campaigns
• Act as an internal consultant focused on increasing product adoption while improving customer retention and satisfaction
• Own the creation of data reporting for display advertising and lead generation campaigns throughout the campaign life cycle
• Perform quality assurance checks on all campaigns to ensure proper data entry
• Support a dedicated Enterprise Customer Success team to anticipate client needs, proactively offer recommendations, and offer the elevated level of responsiveness expected of superior client support
• Shadow Enterprise Customer Success Manager’s onboarding and post-launch calls to gather first-person details and continue developing soft skill sets, including call wrap reports/emails

Preferred Qualifications

• Digital advertising and/or marketing technology knowledge a plus
• Team focused and motivated to help
• Ability to work towards goals on an individual and team level
• Comfortable with change
• Naturally comfortable and effective communicating with diverse people and individuals at various levels within the organization one on one or through group presentations
• Must thrive at multi-tasking, naturally comfortable at managing multiple, competing priorities
• Self-starter and passionate about analytical details
• Comfortable learning modern technology/systems quickly and efficiently
• Have a natural curiosity to understand how to develop and increase data delivery to top tier accounts
• Prominent level of enthusiasm, energy, sense of humor as well as a sense of urgency to address client issues