The Credit Pros is hiring a
Client Service Representative
closedThe Credit Pros
π΅ $8k
πRemote - Philippines
Summary
The job is a full-time, permanent, remote opportunity as a client service representative at The Credit Pros, a leading credit repair company. The role involves handling customer inquiries, utilizing tech tools, escalating issues, and meeting performance metrics.
Requirements
- Dedicated home workspace needed; equipment details will be sent via email during the interview process
- Comfortable working remotely in Eastern Time Zone for 08 hour shift with 30 mins unpaid lunch and two 15 mins paid breaks
- Availability for Monday to Friday from 10:00 AM to 07:00 PM Eastern Time
- 1-2 years' experience of customer services in B2C focused financial and banking services industry
- Knowledge of the United States credit industry including credit cards, line of credit, personal loans
- Customer first orientation and being empathetic to their needs
- Excellent communication skills and solution-oriented mindset
- Hunger to learn and equip self with TCPβs technological suite
Responsibilities
- Respond to customer inquiries and requests over the phone, email, and chat based on SOPs
- Utilize TCPβs tech tools suite (Microsoft Suite, Salesforce, ZOHO, Hodu) in day-to-day operations
- Escalate and distribute customer issues to relevant departments as per guidelines
- Record, review and follow-up on requests and resolutions
- Investigate and research solutions
- Update customer records during conversations
- Meet and exceed quantitative metrics and KPIs including client facing time, call quality, and occupancy
Benefits
- An opportunity to become a part of leading US based credit repair service provider
- Fulltime-Permanent role
- 100% Remote Work + Great Work Environment
- Base Salary: $4/hr
- Employee development, Management training, coaching & upskilling
- Flexible Accruing Paid Time Off
- Company Holidays
- Birthday Time Off
- Eligible for health benefits after one (01) year of association
This job is filled or no longer available
Similar Jobs
- π°~$60k-$70kπDominican Republic
- π°$66k-$73kπUnited States
Customer Service Representative
Legal Soft Solution -Technology Meets Law
π°$9k-$23kπNicaragua- π°~$57kπEl Salvador
- π°$40k-$50kπUnited States
- π°$31k-$41kπUnited States
- π°~$35k-$38kπWorldwide
- π°~$105k-$125kπWorldwide
- π°~$41k-$45kπUnited States
- π°~$35k-$38kπWorldwide