Remote Client Success Account Executive

Summary

Join us in revolutionizing healthcare by making it more accessible, convenient, and personalized at LetsGetChecked! We are seeking an experienced Account Executive to manage and grow relationships with our Employer clients, ensuring the delivery of high-quality, successful LetsGetChecked solutions. The ideal candidate will excel in building client relationships, identifying program success metrics, and achieving program and expansion goals.

Requirements

• 5-7+ years of account management experience, ideally within the health tech sector
• Preferred experience managing accounts in the healthcare system, clinical or wellness solutions, and digital health industries
• Experience working in a startup environment
• Exceptional program management skills
• Ability to apply effective discovery skills to uncover client needs and feedback
• Strong written and verbal communication skills
• Ability to effectively work cross-functionally in a growth environment and adapt to fast changing needs
• Good level of understanding of Salesforce
• Critical thinking and problem solving skills
• Strategic account oversight supporting consultative selling techniques with health plan clients
• Attention to detail
• Manage expectations internally and with the client in order to ensure a successful client partnership
• Experience with technical integration facilitation and methods

Responsibilities

• Own client relationship from contract execution through lifetime with LGC
• Build strong relationships within assigned clients, and develop a deep understanding of clients’ business operations, business objectives and challenges
• Achieve client satisfaction, retention and revenue growth goals with your assigned accounts
• Facilitate regular engagements with your assigned clients, including weekly calls, business reviews and periodic site visits
• Partner with Sales & Implementation to seamlessly onboard clients
• Communicate with day to day program managers and engage with client leadership, engaging LGC subject matter experts as needed
• Manage client expectations on program scope. delivery timelines, incident management, optimization opportunities, etc
• Drive growth through additional tests, services and populations
• Develop and manage client business/account plans, communicate benchmarks and milestones and continuously monitor and evaluate progress and effectiveness of tactics
• Understand and manage internal OKRs (Objectives and Key Results), key performance indicators (KPI’s), Individual objectives and track and report out on a weekly basis
• Forecast accuracy and regular updates via SFDC
• Ensure client understands value (ROI) of LGC through relationship management, Business reviews & reporting
• Drive participant utilization in collaboration with patient engagement and other internal stakeholders as appropriate
• Work with internal partners to meet the client’s reporting and analytics needs
• Partner with Client Success Managers, where applicable, to ensure all client deliverables and needs are met

Benefits

• Health insurance
• 401k
• Annual Compensation Reviews
• Flexible PTO policy
• Free monthly LetsGetChecked tests
• Referral bonus programme
• Internal Opportunities and Careers Clinics
• Maternity, Paternity, Parental and Wedding leave