OFX is hiring a
Client Success Associate

Summary

Join OFX as a Customer Experience Associate in Edmonton or Toronto for our Tuesday to Saturday shift. This is an opportunity to play an integral role in delivering unparalleled customer service while maintaining our award-winning reputation.

Requirements

Gain knowledge of, remain up to date on and work within legislation relevant to the role, e.g. AML, KYC

Responsibilities

• Be the first point of contact on all issues relating to the international payment process
• Set up new client accounts and explain how our online service works
• Explain compliance requirements
• Check & confirm all details of clients bank to bank transfers
• Deliver unparalleled customer service to clients and internal stakeholders via telephone and email
• Manage high call and email volumes and deliver outcomes
• Follow up with unverified clients, compliance and AML regulation issues
• Respond to client queries across all facets of the payment process including tracking funds and coordinating responses with Operations and Settlements