Betterly.io is hiring a
Client Success Manager

Summary

The job description is for a Client Success Owner role at a fast-growing digital marketing agency. The employee will build strong client relationships, engage with clients regularly, ensure client satisfaction, deliver value through Scrum methodology, collaborate on project planning and execution, facilitate communication, drive revenue growth, and champion process improvement. The ideal candidate has a strong background in a client success role, proficiency in Scrum methodology, excellent communication skills, a proactive approach to problem-solving, and a dedication to continuous improvement.

Requirements

• Strong background/experience in a client success role, preferably at a marketing agency
• Strong client relationship management skills, with a focus on trust and partnership
• A client-centric approach, always prioritizing the needs and goals of the clients
• Proficiency in Scrum methodology, guiding operational team specialists to deliver maximum value
• Excellent communication and collaboration abilities, ensuring clear and timely information flow between clients and internal teams
• A proactive approach to problem-solving and revenue growth, identifying opportunities to expand our agency's success
• A dedication to continuous improvement, staying informed of industry trends, and implementing best practices

Responsibilities

• Building strong client relationships by understanding their unique needs, goals, and challenges, and tailoring our services to address their requirements effectively
• Engaging with clients regularly to review progress, address concerns, and ensure expectations are met
• Ensuring client satisfaction through monitoring feedback and proactively addressing any issues that arise, ultimately contributing to reduced churn and increased client retention
• Delivering value through Scrum methodology by serving as the Product Owner, defining and prioritizing work to be done by operational team specialists to maximize client success
• Collaborating on project planning and execution, defining goals and objectives for upcoming sprints
• Facilitating effective communication as the primary point of contact between our clients and our agency, ensuring smooth and efficient service delivery
• Driving revenue growth by identifying upselling, cross-selling, and new business opportunities to ensure the long-term financial success of our agency
• Championing process improvement by continuously identifying areas of enhancement in our methodologies, further increasing client satisfaction and loyalty

Benefits

• A competitive compensation package
• Flexible part-time or full-time remote work arrangements
• Opportunities for professional growth and development
• A diverse, inclusive, and supportive work culture
• The chance to contribute to the ongoing expansion of our global presence