LeanTaaS is hiring a
Client Success Manager, Remote - Worldwide

Summary

The job is for a Client Success Manager role in a growth stage company specializing in software solutions for hospital and infusion center operations. The role involves working closely with the Product Implementation team, collaborating with hospital leadership teams, training clients on application features, identifying opportunities for engagement to increase the value of the product, collecting and synthesizing client feedback, serving as the first point of contact for client issues, leading client calls, creating reports, and researching client issues. The role requires a Bachelor's Degree in business, healthcare or a related field, or equivalent years of related experience, 4+ years of experience in a client-facing role, 5+ years of healthcare-related experience, exceptional organizational skills, effective communication skills, ability to travel, proficiency using computers and data analytics tools, and the ability to multitask and adapt in a fast-paced environment.

Requirements

• Bachelor’s Degree in business, healthcare or a related field, or equivalent years of related experience
• 4+ years of experience in a client-facing role
• 5+ years of healthcare-related experience
• Exceptional organizational skills and attention to detail
• Effective written and verbal communication skills
• Ability to travel 25-50% of the time
• Willingness to work Pacific and/or Mountain timezone hours
• Proficiency using computers in an office environment (MS Office, Gsuite)
• Experience utilizing data analytics tools (i.e. SQL, Tableau, Excel)
• Ability to interpret data/metrics and make recommendations for improved client engagement and results
• Proactive client-specific solutions, support, and guidance through effective and insightful face-to-face and written communications
• Ability to multitask and adapt in a fast-paced, diverse and evolving environment

Responsibilities

• Work closely with the Product Implementation team to successfully launch iQueue for Operating Rooms software at both new and existing clients
• Collaborate with hospital leadership teams and staff to grow relationships and demonstrate product ROI
• Train clients of various roles in hospital organizations on application features. Determine where client workflows can be optimized after product launch, and serve as the subject-matter expert on the product
• Identify opportunities for engagement to increase the value our clients receive from iQueue by monitoring usage and trends through the use of various applications
• Collect and synthesize client feedback and determine when to communicate to internal teams for product enhancements
• Serve as the first point of contact and problem solver for client issues, routing them to the correct internal team(s) when needed
• Research client issues to develop actionable recommendations, and deliver a strategy to help meet users’ goals. If needed, collaborate on issues with the appropriate internal team(s)
• Lead client calls with healthcare staff, managers, directors, and executives in which you discuss goals and a path towards continued success
• Create internal and external facing reports to answer questions about client data, health, and engagement

Preferred Qualifications

• Experience working on healthcare products or with hospitals
• Master's Degree in business or healthcare
• Experience working with various applications to monitor client health, questions, and engagement within the application

Benefits

• Competitive compensation package that includes base salary, annual bonus, and stock options
• 401(k) Match
• Comprehensive healthcare benefits
• Generous Paid Time Off and Parental Leave
• Monthly reimbursement for Skill Building
• Monthly reimbursement for Wellness, Transportation, or Home Office
• Education Reimbursement for select courses/programs