Client Success Manager

Summary

Join TechnologyAdvice's Client Success team in Singapore as a remote-first employee! You will work closely with sales and other internal teams to manage client expectations, prepare campaign materials, and ensure client satisfaction. Responsibilities include managing client communication, preparing reports, identifying trends, and providing campaign optimizations. A bachelor's degree or equivalent experience, proficiency in Salesforce or similar CRM, and strong communication skills are required. We offer a comprehensive benefits package including Flex Fridays, remote work, medical and dental coverage, wellness perks, and professional development opportunities.

Requirements

• Bachelor's degree from recognized institution (or equivalent experience)
• Proficiency in Salesforce or other CRM tools
• Strong communication skills across digital platforms, including Slack, email, and phone
• Excellent time management and multitasking abilities while maintaining accuracy
• Highly organized and detail-oriented
• Agile professional who excels in a fast-paced environment and thrives on continuously pivoting strategies to drive business needs forward

Responsibilities

• Work alongside Client Success Team Members and Sales counterparts to understand what has been sold to a client and how we should manage expectations throughout the program
• Join all internal calls and post-sale client calls
• Prepare Kick-Off Call decks and join kick-off calls
• Gather and prepare materials for campaign launches
• Prepare regular client campaign reports
• Monitors pacing and escalates potential concerns to Client Success and Sales counterparts
• Works across multiple internal teams to support product and answer client questions
• Quickly respond to all client emails/requests (we pride ourselves on a quick response time and being easy to work with)
• Work with Client Success Team Members and Sales to respond to client feedback and provide recommendations and optimizations for their campaigns
• Logs all feedback from clients for internal stakeholders
• Identify client, category and product trends
• Consistently provides optimizations for campaign growth to clients
• Utilizes several internal tools to review and analyze data, manage client accounts and support clients needs effectively
• Help establish processes to increase efficiency and offer creative solutions to solve problems
• Help with onboarding new team members

Benefits

• Career Growth: Advance with mentorship programs, leadership academies, and opportunities to shape company culture and DEI initiatives
• Flex Fridays: Adjust your 40-hour week to enjoy a full or half day off on Fridays
• Remote-First Culture: Work from the comfort of your home
• Comprehensive Medical and Dental Coverage: Employer-sponsored health plans to keep you and your family covered
• Long Service Award: A special thank-you for your dedication and years of service with us
• Wellness Perks: Access Headspace and enjoy monthly fitness reimbursements
• Book Reimbursement: Get up to 12 books reimbursed per year to fuel your learning
• Speaker Series Bonus: Present in our monthly speaker series and earn a bonus