Client Support Specialist

Summary

Join Experian as a Client Support Specialist and contribute to the success of our Preferred clients and prospects. This role involves developing new business relationships, strengthening existing ones, and performing a variety of support and sales activities. You will collaborate with the sales team, identify opportunities for Experian products, coordinate client communication, and train users. This home-based position in Costa Rica offers professional development, a long-term career path, and a supportive team environment. The ideal candidate possesses strong customer service skills, account management experience, and a working knowledge of the consumer credit reporting marketplace and Salesforce.com.

Requirements

• Bachelor's degree or equivalent experience
• Minimum 3+ years of Customer Service
• Some type of account management or equal experience
• Knowledge of consumer credit reporting marketplace
• Comfortable operating within a teamed selling approach with energy
• Working knowledge of Salesforce.com CRM system
• Working experience partnering with different company members to achieve client needs
• Working experience outside of the confines of traditional work day and work week is required

Responsibilities

• Collaborate with the Preferred Sales team on non-revenue activities
• Develop knowledge of client environments to identify applications for Experian products
• Coordinate client communication for product/service changes
• Hold meetings with clients/prospects via phone and web tools
• Identify cross-sell/up-sell opportunities and refer to sales personnel
• Research sales and service opportunities within assigned areas
• Provide customer intelligence to sales and marketing
• Train users on Experian products to ensure proper usage
• Communicate client account maintenance needs to the team
• Maintain contact with users to enhance relationships
• Manage batch programs
• Assist with DaaS implementation
• Consult on compliance
• Handle cross-sell/upsell transmission
• Submit invoice credits/debits
• Manage client audits
• Set up subcodes
• Train clients
• Manage reports

Benefits

• Medical, life and dental insurance
• Asociacion Solidarista
• International Share Save Plan
• Flex Work/Work from home
• Paid time off
• Annual Performance Bonus
• Education Reimbursement
• Family Bonding
• Bereavement Leave
• Referral Program