Clinical Network Operations Manager

Summary

Join Octave as the Manager, Clinical Network Operations and provide administrative and clinical operations leadership, supporting Octave's clinical vision. Build and lead a contracted network of clinicians, developing and refining operational workflows for scaling. Collaborate cross-functionally to identify workflow gaps and design process improvements. Oversee contractor onboarding, training, and operations, driving performance improvement and quality assurance. Enhance workflow efficiency and foster a clinic culture prioritizing high-quality patient care. This role requires a highly analytical and systematic approach to problem-solving.

Requirements

• Strong program management skills and a demonstrated ability to work successfully on cross-functional teams
• Exceptional communication and organizational skills
• Passion for mental health and changing the healthcare landscape
• Ability to proactively identity clinical issues before they happen and create resolutions
• Understand how to operationalize new requests without creating a series of “one-off” solutions
• Knowledge of current and emerging best practices in the technology and mental healthcare space
• Broad knowledge of patient population served and the requirements for the delivery of services
• Must be eligible to work in the United States without sponsorship now or in the future

Responsibilities

• Ensures a safe, secure, and compliant work environment
• Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results
• Build and manage a high-performing team, including hiring, training, and development
• Provide leadership to the team, including setting goals, providing guidance, and ensuring the team's overall success
• Set performance expectations and goals for team members. Conduct regular performance evaluations, provide feedback, and address performance issues
• Identify skill gaps within the team and develop strategies for filling those gaps. Support employee development through training, mentoring, and coaching. Identify high-potential employees and create succession plans
• Direct and oversee a network of contracted clinicians, ensuring they are aligned with our quality care model and consistently deliver high-standard clinical services
• Develop and implement best practices, particularly within our Centers of Excellence, collaborating with cross-functional teams to ensure effective integration and ongoing maintenance
• Represent the Clinical Leadership team, providing clinical insights to collaborate with departments across the organization to design process improvements, update workflows, and launch new clinical services—all in support of expanding access to high-quality mental healthcare
• Partner with Clinical Leadership, Product, and Data teams to configure and manage platforms that support both clinical and client-facing workflows, including data collection and reporting functions
• Collaborate with the Marketing team to forecast demand and assess the efficacy of client onboarding processes, ensuring alignment with service capacity and client satisfaction
• Build, implement, and maintain programs and workflows to support various operational needs, including contractor onboarding/offboarding, training and resource site management, collaboration with revenue teams on timely and accurate payment processing and ROI, and providing legal and subpoena support

Preferred Qualifications

• 3+ years in a combination of operations, strategy, people management or consulting roles; startup experience is strongly preferred
• Experience working in behavioral health setting, either as an operator or a license Clinician
• Current clinical license and PsyD, PhD, LMFT, LPCC or LCSW preferred
• Proven people leader who can effectively guide, motivate and empower their team
• Proven success  building relationships with remote stakeholders
• Familiarity with Excel, Spreadsheet and Tableau

Benefits

• Company sponsored life insurance, disability and AD&D plans
• Voluntary benefits such as 401k retirement, medical, dental, vision, FSA, HSA, dependent care and commuter/parking options are also available
• Octave offers generous Paid Time Off as well as paid parental leave benefits
• Equity in the form of stock options
• Target bonus incentives based on performance