Closing Operations Specialist

Summary

Join Snapdocs as an Operations Specialist and contribute to our innovative team by providing product support and assisting with mortgage closing document transactions. You will perform tasks such as classification, annotation, quality control, and eNotes processing. This role requires strong communication skills, attention to detail, and the ability to work efficiently in a fast-paced environment. The ideal candidate is self-motivated, empathetic, and eager to learn. We offer a comprehensive benefits package, including excellent medical, dental, and vision coverage, paid parental leave, flexible PTO, and more.

Requirements

• High school diploma required
• Typically requires a minimum of 1-2 years of related customer service experience
• Strong written and verbal communication skills
• Ability to learn new computer system applications
• Detail oriented
• Ability to multitask, stay focused and self-manage in a fast paced environment where change is prevalent
• Empathetic & patient; has the ability to see things from others perspective, especially when problems arise
• Results oriented and self-motivated to consistently meet expectations in productivity and quality

Responsibilities

• Performs tasks in the document processing queue including: Classifications, Annotations, QC, eNotes, RON, and Post-Close QC
• Raise questions, and resolve common issues that occur during the duration of transactions and escalates when necessary
• Engage in 1:1s with their Supervisor bi-weekly
• Engage in team meetings weekly
• Assists with special projects as needed
• Maintains regular and punctual attendance
• Works overtime and holidays as assigned
• Works cooperatively with others
• Works in a remote (quiet environment)
• Has a functioning high-speed internet connection
• Complies with all company policies and procedures
• Shows up to meetings on time, ready to listen & participate
• Manages a calendar/schedule and raises concerns to managers if there is a conflict

Preferred Qualifications

• Positive with a natural drive to help people, customer service experience is a bonus
• Curious and has a learning mindset; eager for feedback
• Thrives in a team environment

Benefits

• Excellent medical, dental, and vision coverage
• 401(k) with up to 4% company match
• 16 weeks of paid parental leave
• Flexible Paid Vacation Time Off + 10 Sick Days for exempt roles
• Generous Accrued Paid Vacation Time Off + 10 sick days for non-exempt roles
• Summer & Winter Break (~1-week each) + 9 Holidays per year
• Healthcare and Dependent Care FSA
• HSA Employer Contribution ($75-150 for individuals, $150-$250 for families)
• $15K Family Building Benefit (lifetime limit)
• Life and Disability Insurance
• $1,500 Annual Lifestyle Stipend to support your well-being