Collections Specialist

Summary

Join Panoptyc, a rapidly growing, fully remote team revolutionizing loss prevention in retail, as a Collections Specialist. You will play a crucial role in driving efficient accounts receivable processes, managing client communications, and ensuring timely payments. This position involves proactive follow-up on overdue invoices, account reconciliation, and negotiating payment arrangements. You will collaborate with various internal teams and maintain detailed records of collection activities. The ideal candidate will have experience in collections and strong communication skills, with a proven ability to manage customer relationships. Panoptyc offers competitive compensation and a dynamic work environment.

Requirements

• 2+ years of experience in collections, accounts receivable, or a related finance role
• Proven ability to manage customer relationships professionally and diplomatically
• Strong organizational skills and attention to detail for managing documentation and tracking
• Proficiency in Excel and familiarity with invoicing or accounting systems
• Strong communication skills and ability to work effectively in a remote environment
• Availability to work during US business hours

Responsibilities

• Proactively contact clients via phone and email to follow up on overdue invoices
• Review and reconcile customer accounts regularly, ensuring accurate allocation of payments to outstanding invoices
• Negotiate and establish payment arrangements with clients where needed
• Collaborate with internal departments (Sales, Customer Service) to resolve billing or service-related issues impacting collections
• Maintain detailed records of all collection activities and communications
• Prepare and present regular reports on collection status, trends, and areas for improvement
• Act as a point of contact for client billing inquiries while preserving strong customer relationships
• Ensure all collection activities comply with company policies and applicable regulations

Preferred Qualifications

• Experience with B2B collections or SaaS invoicing workflows
• Familiarity with QuickBooks, Stripe, or similar payment platforms
• Exposure to loss prevention or retail technology industries
• Experience with cross-functional collaboration in a remote setup

Benefits

• Competitive compensation based on experience
• Full remote work flexibility with a dynamic, global team