Commercial Insights Program Manager

Summary

Join Abridge, a healthcare AI company, as a Commercial Insights Program Manager. You will lead competitive intelligence and customer voice programs, managing multiple projects and stakeholders. Responsibilities include conducting win/loss analyses, designing surveys, integrating insights into product strategy, and synthesizing trends into actionable recommendations. You will need 4+ years of experience in program management or a related field, strong communication and research skills, and proficiency with relevant tools. Abridge offers a comprehensive benefits package including flexible PTO, equity, medical, dental, and vision insurance, a learning and development budget, 401k, paid parental leave, flexible working hours, and a home office budget.

Requirements

• 4+ years of experience in program management, competitive intelligence, or other related field, preferably in a B2B SaaS environment
• Proven track record of successfully managing multiple projects involving numerous stakeholders while driving alignment across teams
• Exceptional organizational and project management skills, with experience managing multiple priorities and delivering results in fast-paced environments
• Excellent communication and storytelling abilities to convey insights in a compelling manner
• Strong quantitative and qualitative research skills with expertise in survey design, user interviews, etc
• Ability to synthesize complex data into clear, actionable insights and recommendations, bringing clarity to the ambiguous
• Proficiency with insights and surveying tools, as well as analytics platforms

Responsibilities

• Lead Competitive Intelligence: Develop and manage Abridge’s competitive intelligence program, conducting win/loss analyses, interviews, and surveys to provide the latest market insights
• Uncover and prioritize gaps in competitive knowledge for existing and future products, and create enablement assets such as battle cards, in-depth training, and company-wide updates to keep stakeholders aligned and informed
• Drive Customer Voice Programs: Enhance existing feedback channels and design new ones across the customer journey, including surveys (e.g., NPS/CSAT), clinician feedback sessions, and other insight-collection methods
• Leverage conversations from Sales and Partner Success to identify high-level trends and opportunities to improve the customer experience while supporting pre- and post-pilot evaluations
• Integrate Insights into Product & GTM Strategy: Partner with commercial and product teams to integrate competitive and customer feedback into roadmap decision-making and go-to-market (GTM) strategy
• Manage feature request workflows to ensure customer needs are represented and prioritized in product planning
• Synthesize Trends into Actionable Recommendations: Analyze and synthesize trends from competitive research and customer feedback to support product roadmap planning, messaging resonance, marketing strategies, and customer health initiatives
• Deliver Clear, Actionable Outputs: Translate insights from competitive and customer voice programs into clear, actionable recommendations that drive alignment and decision-making across cross-functional teams
• Track the adoption and impact of delivered assets to refine future outputs
• Document & Communicate Research: Maintain rigorous documentation of competitive and customer insights, sourced both independently and from teams across the company
• Communicate findings through newsletters, reports, and presentations to ensure stakeholders remain aligned and informed

Benefits

• Flexible/Unlimited PTO — Salaried team members can take off as much approved time off as they need, plus 13 paid holidays
• Equity — For all salaried team members
• Medical insurance — We pay 100% of the premium for you + 75% for dependents. 3 Aetna plans to choose from
• Dental & Vision insurance — We pay 100% of the premium for you + 75% for dependents. 2 Aetna plans to choose from
• Flexible Spending (FSA) & Health Savings (HSA) Accounts
• Learning and Development budget — $3,000 per year for coaching, courses, workshops, conferences, etc
• 401k Plan — Contribute pre-tax dollars toward retirement savings
• Paid Parental Leave — 16 weeks paid parental leave, for all full-time employees
• Flexible working hours — We care more about what you accomplish than what specific hours you’re working
• Home Office Budget — We provide up to $1,600 in a one-time reimbursement to set up your home office
• Sabbatical Leave — 30 days of paid Sabbatical Leave after 5 years of employment