Community Lead

Summary

Join Discogs as our dynamic Community Lead and shape the future of music and collector communities! This remote position, open to candidates in OR, WA, CA, CO, TX, and IL, offers a competitive salary ($70,000-$75,000) and excellent benefits. You will develop and implement community engagement strategies, manage external community interactions, analyze data to drive improvements, and collaborate with internal teams. The ideal candidate possesses strong community management experience, analytical skills, and a deep understanding of music and vinyl culture. This role requires strategic thinking, creativity, and a passion for fostering meaningful connections within a global community of record collectors.

Requirements

• 3+ years in community management, with a successful track record in strategy development, content creation, and driving engagement
• Strong analytical skills and experience with sentiment analysis, social listening, and reporting on community KPIs
• Outstanding communication skills, with a natural ability to engage users authentically and foster long-term relationships
• Strong organizational skills and the ability to manage multiple projects, campaigns, and events simultaneously
• A deep understanding of Discogs’ community and the music industry, with the ability to bring cultural knowledge into all aspects of community engagement

Responsibilities

• Develop and implement strategies to increase activity within the Discogs Community Forum, encouraging user contributions and facilitating engaging value-driven conversations
• Leverage content, events, and campaigns to drive engagement and encourage user-generated content (UGC), amplifying user stories and fostering a strong sense of community
• Engage actively with external communities, including Reddit and other relevant forums, to build awareness, enhance Discogs' presence, and foster meaningful discussions
• Develop and execute strategies to increase participation and activity within the Discogs Community Forum, fostering engaging discussions and encouraging user contributions
• Moderate interactions across forums and external platforms, maintaining alignment with Discogs' brand values and fostering a positive and inclusive environment
• Participate in discussions on relevant external forums such as Reddit, actively building awareness of Discogs and addressing questions or concerns
• Host or coordinate events such as Reddit AMAs or other external initiatives to increase visibility and deepen connections with music collectors
• Analyze and report on community engagement metrics, using data to identify trends, opportunities, and areas for improvement
• Conduct sentiment analysis and feedback collection, utilizing these insights to influence content strategies, product improvements, and platform features
• Use insights to create actionable recommendations for content strategies, community tools, and feature enhancements
• Collaborate closely with internal teams to align community insights with broader marketing, product, and business goals
• Advocate for the community’s needs by ensuring member feedback is shared with product, content, and support teams

Preferred Qualifications

• Experience with social listening, sentiment analysis, CRM tools, Reddit analytics, Discourse, Zendesk, or other forum moderation platforms is a plus
• Previous experience in e-commerce, music, or collector-focused platforms is a plus

Benefits

• Competitive compensation: salary, plus performance-related bonus program
• 401(k) with employer match
• 100% company-paid medical and dental insurance benefits for you and your dependents
• 4 weeks paid vacation, increasing based on tenure
• 18 weeks paid leave for birth moms
• 8 weeks paid parental leave, including for adoption
• Monthly wellness allowance
• Annual professional and personal development allowance
• Work from home office set-up and expense allowances
• Flexible work location opportunities
• Employer matching toward charitable contributions