Community Manager

Summary

Join DEPT® as a Community Manager and lead the social media strategy for a major online retailer. You will be responsible for planning and executing content calendars, engaging with the community, analyzing performance data, and collaborating with cross-functional teams. This role requires strong copywriting skills, social media expertise, and a deep understanding of organic social media best practices. The position is remote/hybrid, requiring you to live within 50 miles of a specified hub or office. You will report on performance, contribute to strategic initiatives, and provide ongoing support to client teams. The ideal candidate will have 2+ years of relevant experience and familiarity with specific platforms and tools.

Requirements

• 2+ years relevant experience within a community/social media management role
• Familiarity with Airtable and Sprinklr
• Live and breathe social media
• Strong copywriting skills
• Exposure to organic social work that has successfully built community
• Experience providing inspiration
• Ability to remain focused under pressure and get stuff done on a tight deadline
• A love for learning and teaching new things
• Great interpersonal and listening skills
• A high attention to detail
• Strong client-facing skills

Responsibilities

• Lead content calendar planning and regular maintenance; daily, monthly, and quarterly, in collaboration with Creative, Strategy, Design, and client teams
• Schedule and post content across a brand's social platforms
• Write accompanying post copy in the brand’s tone of voice
• Own community engagement and moderation by monitoring the brand’s platforms throughout the week directly responding to users, proactively engaging relevant brand and user accounts, ensuring there are no issues like spamming, and escalating crisis issues to appropriate teams
• Be on the pulse of the competitive and cultural landscape on social to contribute to forward-thinking ideas that can put brands at the helm of new conversations
• Deliver weekly trendspotting reports along with social opportunities for the relevant brand to lead or participate in based on social listening
• Be a trusted authority on best practices for organic social and ensure content published adheres to best practice
• Provide ongoing support for client teams via Slack
• Report on organic performance (weekly, monthly); analyze data and leverage insights from regular reports to consistently improve performance
• Assist development of larger QBRs, social playbooks, audits, etc

Preferred Qualifications

• Experience working with major retails brands
• Passion for sneakers and/or motors
• Solid presentation skills

Benefits

• Healthcare, Dental, and Vision coverage
• 401k plan, plus matching
• PTO
• Paid Company Holidays
• Parental Leave