Verisys is hiring a
Contact Center Representative
closedVerisys
π΅ $35k
πRemote - Worldwide
Summary
The job is for a remote Verisys Contact Center Representative in specific states. The role involves providing customer service, educating customers about Verisys services, and maintaining high-performance metrics. Requirements include excellent communication skills, the ability to work in a fast-paced environment, empathy towards customer concerns, and strong critical thinking skills.
Requirements
- Ability to create and deliver the best customer experience possible
- Excellent verbal and written communication skills
- The ability to work in a fast-paced environment while being organized and using your time efficiently
- Empathy to customer concerns and ability to display sincere desire to find a resolution
- Ability to meet strict attendance guidelines
- Excellent written and verbal communication skills
- Ability to adjust between technical and functional to meet audience comprehension
- Strong critical thinking skills with the ability to work through and understand the details to arrive at solutions
- Highly organized, with ability to multitask to meet or exceed deadlines in a fast-paced, changing environment
- Uncompromised approach to meet/exceed requirements
Responsibilities
- Provide top notch customer service in a fast-paced environment
- Educate and assist customers and health care providers with Verisys services and data
- Maintain high-performance metrics around quality, accuracy, as well as customer satisfaction
- Be able to make sound decisions while keeping the customer and company in mind
- Ability to work independently while doing whatβs best for our customers
- Involved in all aspects of customer service, including solving problems, answering questions
- Ability to work with customers to ensure fantastic service
- Pragmatically and effectively communicate to both internal and external customers
- Respond promptly and efficiently to incoming requests
Preferred Qualifications
- Experience in Healthcare or related industry
- Call center experience
- Bilingual Spanish/English
Benefits
- $17 per hour
- Amazing medical, dental, and vision plans
- Generous Paid Time Off
- 11 Company Paid Holidays per year
- Short-Term and Long-term Disability & company paid Life Insurance
- 401(k) Plan with generous Company Match (100% vesting from day 1)
- Tuition Reimbursement Program
This job is filled or no longer available
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