Contract Manager

Summary

Join Coupa's North American commercial legal team as a Contracts Specialist/Manager, primarily working remotely from a US home office. You will play a lead role in preparing, reviewing, and negotiating various commercial documents and contracts. Responsibilities include supporting the Deal Desk and SOW Desk teams, converting legacy MSAs, monitoring Service Desk tickets, and interfacing with customers and stakeholders. You will independently evaluate contractual risk and collaborate on developing contract management guidelines. This role requires a Bachelor's degree and at least three years' experience in a relevant field, excellent organizational and interpersonal skills, and a commitment to excellence. Prior experience with SaaS contracts and data privacy is preferred.

Requirements

• Bachelor’s Degree (or equivalent) in a relevant area of study and at least three years’ experience as an attorney, contract manager/administrator/specialist, or paralegal. Prior experience must be in an area of commercial and/or software contract transactions
• Excellent organizational skills and the ability to multi-task
• Prior experience in interfacing with legal clients and/or commercial customers and internal executives/leaders. Excellent interpersonal skills are a must
• Self-starter with a desire to learn and a bias for action to work independently in a high-volume and fast paced environment
• A commitment to excellence and to ensuring the success of Coupa’s customers
• A desire to build relationships within the Legal Department and across other Coupa departments
• Integrity, a commitment to confidentiality, and the ability to handle privileged, secret, and sensitive information and documentation in an appropriate and professional manner

Responsibilities

• Play a lead role in the preparation, review, and/or negotiation of a variety of commercial documents, contracts, and agreements, including without limitation: Master Subscription Agreements, privacy exhibits, existing customer contract amendments, professional services supplements, Non-Disclosure Agreements, and product specific schedules referenced in an Order Form
• Support the Deal Desk team and others with legal or quasi-legal escalations regarding Order Forms and/or product specific schedules
• Support the SOW Desk team and others with legal or quasi-legal escalations regarding Statements of Work
• Support corporate objectives around the conversion of legacy and old MSAs to the current Coupa MSA
• Play an active role in the daily monitoring and triaging of Service Desk tickets
• Interface with customers and internal stakeholders to negotiate and develop contractual documents on an “as needed” basis, including, by way of example, divesture letter agreements, collection letter templates and various other documents
• Independently evaluate contractual risk and standards and escalating potential exposures or contractual points to the supporting manager or other appropriate internal stakeholders
• Collaborate with legal and other internal stakeholders to develop contract management benchmarks, guidelines, and playbooks to strive for excellence and efficiency
• Resolve customer success issues through interaction with a customer’s representatives and internal teams
• Support the global legal team as needed on additional miscellaneous items

Preferred Qualifications

• Prior experience with Software-as-a-Service contracts, data privacy and/or SaaS security matters is preferred
• Prior experience or willingness to pitch in where and as needed, including on global contract negotiations and issues in multiple global jurisdictions (including U.S., CALA, EMEA, and APAC)
• Willingness to work off hours as needed to support deals and internal clients

Benefits

• Remote work
• Travel: approximately 5%