Conversational Architect

Summary

Join 66degrees, a leading consulting firm specializing in AI-focused solutions, as a Conversational Architect. You will lead discovery workshops, build engaging virtual agents using Dialogflow CX, and present solutions to clients. This role requires experience architecting, designing, and building virtual agents, along with a strong understanding of NLP and NLU. You will collaborate with various teams, create design documentation, and stay updated on industry trends. The ideal candidate possesses excellent communication skills and a proven ability to create wireframes and prototypes.

Requirements

• 2-3+ years experience in Architecting, Designing, and Building virtual agent solutions (preferably Dialogflow CX)
• Experience bringing a virtual agent to market (or working on an already-deployed virtual agent), either externally for customers or internally for company associates
• Intimate knowledge of NLP, NLU, and the complexities of creating and maintaining strong models, intents, and entities
• Strong understanding of the importance of data to the overall virtual agent continuous improvement lifecycle
• Experience working with programming languages like Java or Python to pass data between source systems for use in virtual agent flows
• Excellent communication, presentation, and interpersonal skills, and the ability to articulate strategies to clients
• Up-to-date knowledge of web and mobile trends and technology, and thorough understanding of interface design and usability standards
• Strong conceptual skills and proven ability to create rapid wireframes/mockups and prototypes

Responsibilities

• Lead discovery workshops to capture business requirements, success criteria, and constraints to understand and prioritize, document virtual agent requirements, build virtual agents that are conversational, friendly, engaging and efficient
• Be able to present the conversational agents in Dialogflow CX to customers and work through QA issues, feedback, and troubleshooting
• Creatively solve problems using all components of Dialogflow CX - including generators, data stores, and generative fallback
• Work closely with product, development, and engineering teams to validate design solutions, and participate in iterative product enhancement cycles
• Create new concepts, wireframes, mockups, and prototypes based on internal requirements and creative briefs
• Establish visual and interactive standards documentation, and work with the development team to ensure that designs fit the technical specifications of the product or application
• Cultivate an understanding of industry trends and regularly use this information

Preferred Qualifications

• Experience designing for both chat and voice virtual agents
• Prior experience with user dashboards or analytical applications is a plus (Looker, Tableau, Power BI, etc.)