Coordinator

Summary

Join GiveDirectly's People Team as a Coordinator, contributing to a world-class employee experience within a mission-driven organization. The role involves supporting the end-to-end hiring process or ensuring smooth People Operations for the global team. While prior experience isn't mandatory, detail-oriented problem-solvers who love creating structure and delivering high-quality work are ideal. The position offers operational excellence, cross-team collaboration, and a strong sense of ownership. The People Operations Coordinator will manage contracts, payroll, support tickets, HRIS data, and global mobility. The Recruitment Coordinator will source talent, conduct interviews, streamline the talent acquisition process, and manage support tickets. The role is fully remote with a preference for candidates based in GiveDirectly's African countries of operation.

Requirements

• Exceptional alignment with GiveDirectly Values and active demonstration of our core competencies: emotional intelligence, problem solving, project management, follow-through, and fostering inclusivity
• Strong organizational skills with the ability to manage multiple processes and stakeholders simultaneously
• Clear communication — both written and verbal — with internal teams and external stakeholders (e.g., candidates)
• Comfort navigating ambiguity and adjusting to rapidly changing priorities
• Customer service orientation and extremely high follow-through
• Strong attention to detail and a systems-oriented mindset
• Discretion in handling sensitive and confidential employee information
• A process improvement mindset and a willingness to suggest and test new approaches
• Candidates must be fluent in English

Responsibilities

• Issue contracts: Maintain up-to-date contracts for all global staff in line with local labor laws, updating in line with employment changes such as promotions, role changes, and relocations
• Pay the team: Run payroll for all global staff, including annual bonuses
• Field and quickly close support tickets: Respond to all inbound inquiries, requests, and complaints via the People Team Ticketing System, meeting SLAs
• Maintain & optimize HRIS as a source of truth for team member data: Ensure all employee data is up to date, including location, team, level, job title, reporting lines, compensation, and time off
• Facilitate seamless global mobility: Ensure standardized processes for international assignments, relocations, and cross-border role transitions to ensure compliance, efficiency, and a positive employee experience
• Find top talent: Proactively source, attract, and engage a diverse, high-quality candidate pipeline, internally and externally, and convince them to join the team
• Review CVs, conduct interviews, and coordinate schedules: Serve as the face of the organization as candidates' first point of contact, providing a seamless and supportive hiring experience
• Operationalize a streamlined, first-class talent acquisition process: Build and continuously improve the talent acquisition process, including providing high-quality support and communications to both candidates and hiring teams
• Field and quickly close support tickets: Respond to all inbound inquiries, requests, and complaints via the People Team Ticketing System regarding recruitment requests, meeting SLAs
• Contribute to recruiting initiatives focused on equity, process improvement, and team enablement

Preferred Qualifications

• Strong preference for professional fluency in French
• We welcome and strongly encourage applications from candidates who have personal or professional experience in the low-income and/or historically marginalized communities that we serve
• We have a strong preference for candidates based in our countries of operation

Benefits

• A supportive team that works hard and cares hard
• A robust health benefits plan (exact details will vary by country)
• Flexible paid time off that staff is encouraged to take
• Allowances for desk set-up and learning and development