CRM Specialist

Summary

Join Landed as an experienced CRM Specialist with a deep understanding of HubSpot's platform. You will configure, optimize, and maintain HubSpot's CRM tools to drive efficiency and enhance data-driven decision-making. Your expertise in managing CRM systems will improve customer engagement and support sales efforts. You will develop workflows, automation, and integrations to enhance CRM efficiency. You'll collaborate with marketing and sales teams, train team members on CRM best practices, and troubleshoot technical issues. This role requires at least 3 years of HubSpot CRM management experience and strong analytical and communication skills.

Requirements

• At least 3 years of experience managing HubSpot CRM, with proven expertise in configuring and optimizing its features
• Strong understanding of CRM best practices and data management principles within the HubSpot ecosystem
• Proficiency in creating workflows, automation, and integrations to streamline operations and enhance productivity
• Excellent analytical skills with the ability to interpret data and provide actionable insights
• Exceptional problem-solving abilities with a track record of implementing effective solutions
• Strong communication and collaboration skills, with experience working across diverse teams and stakeholders
• High level of attention to detail and ability to manage multiple tasks and deadlines effectively
• Proactive attitude with a focus on continuous improvement and driving business success through CRM optimization

Responsibilities

• Configure, maintain, and optimize HubSpot’s CRM system to support marketing, sales, and customer service operations
• Develop and implement workflows, automation, and integrations to enhance CRM efficiency and align with business objectives
• Manage and maintain clean, accurate, and up-to-date customer data, ensuring compliance with data protection regulations
• Monitor and analyze CRM performance metrics to generate actionable insights and identify areas for improvement
• Collaborate with marketing and sales teams to ensure CRM processes support lead generation, tracking, and conversion efforts
• Train and support team members on CRM best practices, ensuring optimal system usage and adoption
• Identify and troubleshoot technical issues within HubSpot, implementing solutions to minimize disruptions
• Stay informed about new HubSpot features and updates, proactively recommending and implementing enhancements
• Communicate CRM insights, progress, and updates to stakeholders, ensuring transparency and alignment across teams

Benefits

• Opportunity to work in a collaborative team environment with opportunities for professional development and growth
• Competitive salary and comprehensive benefits package
• Flexibility to work remotely with reliable internet access and a conducive workspace