Customer Care Advisor

Summary

Join GoodLeap, a technology company providing financing and software for sustainable solutions, as a Customer Care Advisor. You will initiate sales, manage prospect lists, and generate qualified leads. Responsibilities include representing GoodLeap as a subject matter expert, providing exceptional customer service, offering additional products, updating systems, handling issues diplomatically, and escalating concerns. This role requires 3+ years of customer service or sales experience, excellent communication skills, patience, empathy, and adaptability. A proven track record of reliability and a strong work ethic is essential. The compensation is $22/hr.

Requirements

• 3+ years of customer service and/or sales experience
• Excellent interpersonal, verbal, and written communication skills
• Demonstrates ability to display patience, empathy, and strong listening skills while ensuring customer needs are fulfilled in a timely and satisfactory fashion
• Embraces change and is flexible to the needs of the business and team
• Ability to accept and apply coaching and feedback from leadership
• Proven track record of reliability and a strong work ethic is a must

Responsibilities

• Representing GoodLeap as a subject matter expert during a series of calls to customers
• Provide exceptional customer service and support by utilizing strong verbal and written communication skills
• Offer additional GoodLeap products to customers that may benefit from GoodLeap's other services
• Update GoodLeap systems to ensure each interaction with a customer is well documented
• Handle issues with diplomacy to ensure that every customer is happy with their experience with GoodLeap
• Escalate issues to management when necessary and ensure customer concerns are explained effectively and clearly
• Complete other tasks as deemed appropriate by manager

Preferred Qualifications

Previous solar customer service or sales experience highly desired

Benefits

$22/hr