Redaptive is hiring a
Customer Care Associate, India

Summary

Redaptive is seeking an experienced and motivated Customer Care Associate to work directly with customers, resolve their issues, and ensure their needs are met using excellent communication skills, empathy, customer-first problem-solving skills, and attention to detail. The role involves maintaining client accounts, collaborating with internal and external stakeholders, participating in continuous improvement, and staying updated on industry trends.

Requirements

• Strong customer empathy
• Build a deep understanding of our customers’ needs
• Maintain a strong sense of urgency to promptly resolve customer issues
• Adaptable, flexible to changing priorities and excellent problem-solving abilities
• Organized with an eye for detail. Follow-up and drive tasks to completion
• Excellent presentation, analytical, written, and verbal communication skills
• Take ownership and demonstrate accountability for assigned tasks
• Skilled in identifying opportunities to standardize and optimize existing processes
• Passionate about Redaptive’s mission to transform the way resources are consumed, making buildings better for people, the planet, and the bottom-line
• Have an ergonomically correct and functional work-from-home workstation set up; amenable to a hybrid of working from home and in an office setting in Pune, Maharashtra

Responsibilities

• Empower the Customer Care team to efficiently address customer issues on a larger scale by effectively communicating with customers, resolving their issues, answering their questions, and assisting them with their needs
• Resolve customer issues effectively and promptly, demonstrating empathy and a sense of urgency
• Track and communicate updates and status related to ongoing customer issues
• Provide RMA support as needed, working with product manufacturers to ship out warranty and non-warranty parts

Preferred Qualifications

• 3+ years of experience of working in a customer support environment
• Experience providing support to the Lighting, HVAC, electrical, building engineering, metering, or other related industry
• Experience with Salesforce, Sitetracker, Asana, and Microsoft Suite is highly preferred

Benefits

• Participate in training and development programs to enhance customer service skills
• Contribute to the development of customer service policies, procedures, and standards