Lucca is hiring a
Customer Care Specialist

Summary

The job is for a Customer Care team member at Lucca, a fast-growing French Tech company. The role involves responding to customer queries, identifying and reporting bugs, communicating with product specialists, continuous learning about the solutions, providing excellent customer support, maintaining high customer satisfaction rates, and working in a team. The required qualifications include a degree from a renowned engineering, commerce or master's program, at least one year of customer service experience, problem-solving skills, curiosity, pedagogical skills, organizational skills, entrepreneurial spirit, English proficiency, and the ability to work well with others. The recruitment process includes four steps: telephone interview, video interview with the Customer Care Manager, practical test followed by a short oral presentation, and an in-person interview in English.

Requirements

• Have at least one year of customer service experience, preferably in a SaaS software company
• Be a problem solver and view each ticket as an investigation to conduct
• Be curious, enjoy human interaction, and be attracted to practical and technical problem-solving
• Be pedagogical, rigorous, organized, and able to handle multiple subjects at once without fear
• Have an entrepreneurial spirit and care about improving everything related to your team
• Be fully engaged in satisfying your interlocutors by going beyond their expectations
• Have a good understanding of web technologies and their implementation in companies, although this can be learned
• Have a good level of English for integration into the team and to handle tickets in English both in writing and orally

Responsibilities

• Respond to customer queries and find solutions to their problems
• Identify bugs encountered by customers and report them to the relevant product teams
• Communicate regularly with Product Specialists to report recurring client requests for evolution and participate in the continuous improvement of products
• Continuously learn about Lucca's solutions
• Provide the best possible customer support, both in terms of quality of responses and continuous improvement of the help center
• Maintain a customer satisfaction rate of 97% and aim for 98%

Benefits

• Receive a collective variable remuneration
• Attend four annual seminars
• Receive tickets-restaurants (Cobee)
• Have full health insurance coverage through Sanitas
• Work in a co-working space that inspires you to come to work every day of the week