Remote Customer Care Specialist

Summary

GoFundMe is hiring an independent contractor for a Customer Care Specialist I position in Warsaw. The role involves assisting, supporting, and resolving technical issues for campaign organizers and donors, working independently, and providing support via live chat and email. C1 fluency in English and German is required, along with being metric and goal driven, customer centric, compassionate, adaptable, effective communicator, tech-savvy, critical, solution-minded, attentive to detail, resourceful, and having a strong work ethic. The company offers market competitive pay, a supportive team, and opportunities for growth.

Requirements

• C1 fluency or higher in English required
• C1 fluency or higher in German required
• Metric and goal driven
• Customer Centric
• Compassionate
• Adaptable
• Effective communicator
• Tech-Savvy
• Critical, solution-minded thinker
• Attention to detail
• Resourceful

Responsibilities

• Assist, support, and resolve technical issues for GoFundMe's global base of campaign organizers and donors
• Work independently and manage your schedule to adhere to internal SLAs and respond to customers in a timely and effective manner
• Provide support via live chat and email, and passionately champion customer feedback to improve the GoFundMe experience

Benefits

• Market competitive pay based on project scope, experience and other factors
• Be part of a fun, supportive team that works hard and celebrates accomplishments together
• Your work has a real purpose and will help change lives on a global scale