Customer Education Specialist

Summary

Join BambooHR's Customer Education team as an Education Specialist and create engaging eLearning courses, videos, and webinars to help customers succeed. You will research, script, design, and present content, collaborating with various teams. This remote position requires a Bachelor's degree or equivalent experience in a training role, along with strong communication and project management skills. Experience with video editing software and course authoring tools is essential. BambooHR offers excellent benefits, including paid time off, health benefits, retirement plan, and professional development opportunities.

Requirements

• Bachelor’s degree in communication, instructional design, or comparable education/experience and/or 3+ years in a training and enablement role
• Tech Savy- Experience with video editing software such as Camtasia or ScreenFlow, with the ability to learn additional tools as needed
• Demonstrated experience designing and delivering engaging adult learning experiences, including expertise in short-form learning content such as microlearning modules, video tutorials, and interactive guides
• Engaging presentation skills both on and off camera with the ability to explain complex concepts clearly
• Excellent written and verbal communication
• Engaging presentation skills both on and off camera
• Proven ability to perform well under stress
• Strong project management skills with a proven ability to prioritize tasks, manage multiple projects simultaneously, and consistently meet deadlines
• Experience with course authoring tools, such as Articulate 360, or the ability to quickly learn new tools
• Experience with graphic design tools such as canva or Adobe Creative Cloud
• Excellent brand voice and ability to follow a style guide
• Ability to research, script, design, and/or present on a variety of topics, including product-specific and strategy-level presentations
• Understanding and application of principles for creating effective live and online training

Responsibilities

• Delivering clear, actionable content that helps customers achieve their goals
• Research, script, design, and present new webinars and workshops (this includes being comfortable on-camera)
• Develop new elearning courses
• Record, edit, and create video content
• Write customer-facing macros and emails to drive participation learning content
• Drive projects and meet deadlines
• Work cross-functionally with everyone in Customer Experience, Product, Product Marketing, and Customer Marketing
• Represent Customer Education as member of product councils
• Manage projects, including projects not directly related to LMS/Webinars
• For example, develop content based on requests from other business needs, including toolkits, multimedia educational strategies, and other deliverables

Preferred Qualifications

• Proven experience with Articulate 360
• Experience with Camtasia and Closed Captioning software
• Project management software experience
• Experience with Payroll services& HRIS software
• Operating in Sprints

Benefits

• 4 weeks paid time off, 11 paid holidays, and we pay you to go on vacation (ask us about this)!
• Medical with HSA and FSA options, dental, and vision
• 401(k) with a generous company match, access to a personal financial planner, and both legal and life insurance
• Financial Peace University . We pay for a one year subscription and you walk away with financial savvy and a bonus
• Get paid to give your time to the community: ask us about this!
• Whether you are a previous student, or currently enrolled in higher education, we can help cover some of those expenses
• We’ve got incredible benefits at our Draper headquarters including a full size gym, pickleball courts, a great office cafe, and free fountain drinks! Ask us more about our office!
• In-office, work-from-home, or hybrid, depending on position and location