GetResponse is hiring a
Customer Education Specialist, Remote - Poland
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Customer Education Specialist closed
🏢 GetResponse
💵 $1k-$19k
📍Poland
Summary
The job description is for a Customer Education Specialist at GetResponse, a SaaS company. The role involves developing educational content, building customer relationships, assessing training needs, reporting on activities, collaborating with the customer experience team, and meeting KPIs. The ideal candidate has 1-2 years of customer support experience, excellent communication skills, fluency in English (at least C1 level), and native or near-native command of Polish.
Requirements
- 1-2 years of experience in customer support
- Excellent communication, interpersonal, and presentation skills
- Native or close-to-native command of Polish
- Excellent language skills and English fluency (at least C1 level)
Responsibilities
- Developing and delivering educational content
- Building and maintaining customer relationships
- Assessing customer training needs and monitoring engagement
- Acting as a dedicated point of contact for all customer educational questions and support needs
- Reporting and participating in quarterly business reviews
- Collaborating with the customer experience team
Benefits
- Work in a hybrid model for those based in the Tri-City area; employees based outside the area work fully remotely
- Home office set up – a one-time bonus for a maximum of 1000 PLN (or equivalent) to help set up your home office space
- Private medical care for employees and their family members
- Employee referral program – up to 10 000 PLN for recommending a friend
- Corporate life insurance
- Employee pension program (PPE)
- Flexible working hours and no meeting days – we want to help you adjust your schedule to your activities
- Wellbeing and mental health culture – mental health helpline, sport card, yoga classes, etc
- Modern equipment – most of our teams work on MacBooks
- Language classes
- Internal initiatives like webinars, knowledge-sharing sessions, and more!
This job is filled or no longer available
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