GetResponse is hiring a
Customer Education Specialist, Remote - Poland

Summary

The job description is for a Customer Education Specialist at GetResponse, a SaaS company. The role involves developing educational content, building customer relationships, assessing training needs, reporting on activities, collaborating with the customer experience team, and meeting KPIs. The ideal candidate has 1-2 years of customer support experience, excellent communication skills, fluency in English (at least C1 level), and native or near-native command of Polish.

Requirements

• 1-2 years of experience in customer support
• Excellent communication, interpersonal, and presentation skills
• Native or close-to-native command of Polish
• Excellent language skills and English fluency (at least C1 level)

Responsibilities

• Developing and delivering educational content
• Building and maintaining customer relationships
• Assessing customer training needs and monitoring engagement
• Acting as a dedicated point of contact for all customer educational questions and support needs
• Reporting and participating in quarterly business reviews
• Collaborating with the customer experience team

Benefits

• Work in a hybrid model for those based in the Tri-City area; employees based outside the area work fully remotely
• Home office set up – a one-time bonus for a maximum of 1000 PLN (or equivalent) to help set up your home office space
• Private medical care for employees and their family members
• Employee referral program – up to 10 000 PLN for recommending a friend
• Corporate life insurance
• Employee pension program (PPE)
• Flexible working hours and no meeting days – we want to help you adjust your schedule to your activities
• Wellbeing and mental health culture – mental health helpline, sport card, yoga classes, etc
• Modern equipment – most of our teams work on MacBooks
• Language classes
• Internal initiatives like webinars, knowledge-sharing sessions, and more!