Customer Enablement Specialist

Summary

Join Smartcat's Customer Enablement team as a Specialist responsible for creating and managing customer-facing educational content. You will design and develop training materials, conduct live sessions and webinars, and collaborate with the Customer Success team to ensure smooth onboarding. This role requires experience in customer training within a SaaS environment, instructional design, and strong communication skills. Smartcat offers a fully remote work environment, the opportunity to innovate within a large industry, and the chance to be part of a rapidly growing company.

Requirements

• 2+ years of experience in customer training within a SaaS environment
• Ability to simplify complex software concepts to various audiences
• Experience in instructional design and content development
• Strong communication and presentation skills
• Customer-centric approach
• Readiness to work in a highly intense startup environment requiring extreme focus, a strong sense of ownership, and persistence to breakthrough
• Openness to constructive feedback and the opinions and ideas of others

Responsibilities

• Design and develop training materials and programs to improve our customers' product knowledge to enhance the customer experience and drive adoption of Smartcat
• Create educational curriculum, write content for our Help Center and Smartcat Academy, and manage any educational needs of the customer base
• Conduct live training sessions and webinars to evangelize Smartcat best practices and use cases
• Work closely with the Customer Success team to create digital training content that ensures new users have a smooth onboarding experience and gain a thorough understanding of the product
• Lead projects, manage timelines and deliverables, work with subject matter experts, and evaluate success
• Maintain a current, in-depth knowledge of Smartcat’s functions and technology to be able to effectively transfer this knowledge to a wide range of users
• Continuously update and improve our content based on our rapidly evolving product
• Gather feedback from customers on their training needs, desired features, and Smartcat usability and share insights with internal team to help promote continuous improvement

Benefits

Fully remote team