Ethos is hiring a
Customer Engagement Associate

Summary

The job is for a Customer Engagement Associate at Ethos, a tech-driven life insurance company. The role involves engaging with current customers to understand their needs and help them make the most of Ethos's products. A background in customer support or related roles is preferred, along with proficiency in Salesforce or equivalent software.

Requirements

• Excited by a customer facing role with a desire to grow a career in customer experience, sales or account management
• 1-2 years experience in customer support, customer success, operations, or related role
• Experience in life insurance or related industry a plus, but not required
• Bachelor’s degree preferred
• Possess a Life Insurance license or willingness to get licensed
• Proficiency working with Salesforce or equivalent support/help desk software

Responsibilities

• Engage customers through various outbound communication mediums to increase retention, satisfaction, and brand loyalty
• Make outbound calls to customers who have requested to cancel policies to conduct a needs analysis and help get customers to reconsider moving away from Ethos
• Strive to understand customers’ needs and help customers understand how Ethos’ help address those needs
• Be an advocate for the customer, ensuring the customer is getting what they need by working cross functionally when required

Preferred Qualifications

• Strong intellectual curiosity and drive to solve problems
• Excellent time management and prioritization necessary to balance all responsibilities
• Possess grit and can adapt to changes quickly
• Adaptable to change and ability to change tasks quickly with maintaining attention to detail
• Excellent phone presence and written communications skills
• Ability to work independently as well as collaborate with various departments

Benefits

Spanish speaking candidates are strongly preferred