Customer Engagement Specialist

Summary

Join our team as a Customer Engagement Specialist and contribute to the success of a leading telecommunications company. You will engage directly with customers, driving sales and promoting new technologies. This role involves hands-on customer interaction, utilizing innovative sales strategies to build relationships and generate revenue. Ongoing training is provided to help you reach your full potential. We are looking for a highly motivated individual with experience in customer service or related fields, who thrives in a collaborative team environment. The position offers a flexible schedule and competitive compensation and benefits.

Requirements

• Experience working in Account Management, Sales, Customer Service, Client Relations, or related industries
• Flexible schedule with the ability to work evenings and occasional weekends as needed
• Excel in a fast-paced environment with limited direction from supervisors
• Enthusiastic, upbeat, and professional demeanor when interacting with customers
• Confident in communication abilities to accurately convey information to customers
• Thrives in a team environment with an emphasis on collaboration
• Ability to commute and reliable transportation

Responsibilities

• Represent our clients in a professional manner by directly engaging in one-on-one conversations with potential customers
• Ensure all sales plans and contractual commitments are achieved during the sales process
• Train and collaborate with other Customer Engagement Specialists maintaining up-to-date working knowledge of all client products and services
• Assist the sales team in generating quotes, proposals, contracts, and customer sale documentation
• Learn our training techniques by engaging in all leadership development courses
• Organize and maintain accurate records of client and sales team information, manage sales material, schedule meetings and track sales activities for the sales team
• Apply customer feedback to improve existing standard operating procedures in relation to customer engagement

Preferred Qualifications

• High school or equivalent
• Customer Service: 1 year

Benefits

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance