Customer Engineer

Summary

Join us at Soda and embark on an exciting journey where your contributions make a tangible impact on our customers' success as a Customer Engineer, supporting customers throughout their Soda experience.

Requirements

• Gain hands-on experience in technical sales and customer success within a dynamic and innovative environment
• Work alongside experienced account executives and senior team members who are dedicated to your success
• Access ongoing training and development opportunities to enhance your skills and advance your career

Responsibilities

• Collaborate with the sales team to convey Soda's value proposition and vision to potential customers
• Continuously expand your technical knowledge to better assist customers and address their needs effectively
• Deliver engaging product presentations to both new and existing clients
• Act as a liaison between customers and our product team to communicate feature requests and feedback
• Assist customers with product onboarding and troubleshooting, providing innovative solutions to technical challenges
• Serve as the primary point of contact for customers, guiding them through the Soda journey
• Provide ongoing support and advisory services to address customer inquiries and concerns
• Work closely with our product and engineering teams to resolve support tickets and gather valuable feedback for product improvement
• Help organize and participate in quarterly business reviews (QBRs), aligning with customers on their objectives and success metrics