Customer Engineer
Soda
πRemote - Worldwide
Please let Soda know you found this job on JobsCollider. Thanks! π
Job highlights
Summary
Join us at Soda and embark on an exciting journey where your contributions make a tangible impact on our customers' success as a Customer Engineer, supporting customers throughout their Soda experience.
Requirements
- Gain hands-on experience in technical sales and customer success within a dynamic and innovative environment
- Work alongside experienced account executives and senior team members who are dedicated to your success
- Access ongoing training and development opportunities to enhance your skills and advance your career
Responsibilities
- Collaborate with the sales team to convey Soda's value proposition and vision to potential customers
- Continuously expand your technical knowledge to better assist customers and address their needs effectively
- Deliver engaging product presentations to both new and existing clients
- Act as a liaison between customers and our product team to communicate feature requests and feedback
- Assist customers with product onboarding and troubleshooting, providing innovative solutions to technical challenges
- Serve as the primary point of contact for customers, guiding them through the Soda journey
- Provide ongoing support and advisory services to address customer inquiries and concerns
- Work closely with our product and engineering teams to resolve support tickets and gather valuable feedback for product improvement
- Help organize and participate in quarterly business reviews (QBRs), aligning with customers on their objectives and success metrics
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